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Client Relationship Manager
hace 3 meses
About Us At Booking, we strive to empower everyone to explore the world. Our products, partners, and dedicated team are the driving forces behind this mission. We believe in a world full of opportunities, and we bring them all together in one place.
Are you someone who enjoys taking charge and managing your own portfolio of internal business accounts? Do you excel at fostering positive relationships? Can you assist our partners in enhancing their business through insightful analysis, growth strategies, and innovative products and services? If your answer is 'yes', you may be the determined individual we are looking for to join our exceptional Partner Services team in Barcelona as our next Client Relationship Manager.
Role Overview:
In this role, you will be a vital support to the Local Partner Services team in Barcelona. Your primary responsibility will be to inform and advise accommodation partners regarding their business performance, market opportunities, and industry trends. You will empower partners to effectively utilize our systems, tools, and available products with the aim of optimizing their performance on our platform and delivering an outstanding experience for our customers.
Key Responsibilities:
- Engage proactively with partners in your region via phone and internal messaging to support their business development, including market visits to your assigned portfolio.
- Manage a portfolio of partners, serving as the primary point of contact, addressing inquiries, and following up as necessary while evaluating local market characteristics, trends, and drivers.
- Maintain strong relationships with accommodation partners through regular performance calls and communication to ensure they provide our customers with the best availability and competitive pricing.
- Acquire in-depth knowledge of our products to effectively communicate their benefits and usage to partners.
- Identify opportunities for partners that can enhance their business by utilizing our internal segmentation for prioritization.
- Assist in identifying new potential partner leads and facilitate follow-up actions.
- Address customer service issues related to your portfolio and resolve them efficiently for the benefit of the business, partner, and customer.
- Support the organization of events, such as workshops and webinars, for partners, and participate in partner events for your portfolio.
Qualifications and Requirements:
- Significant experience in account management, sales, or business development.
- Proficient in spoken and written English and Spanish.
- Familiarity or experience in the e-commerce and/or travel industry.
- Proactive, responsible, and capable of working independently.
- Strong analytical skills with attention to detail.
- A collaborative team player who is self-motivated, adaptable, and open to change.
- Valid driver's license.
- Willingness to travel up to 50% within the designated area.
Benefits & Perks:
- Annual paid time off and a generous leave scheme, including parental, bereavement, and care leave.
- Hybrid working arrangements, including flexible hours, home office support, and the option to work abroad for up to 20 days per year.
- Discounts and wallet credits for our products, along with friends and family discount vouchers.
- Free access to online learning platforms and development programs.
- Global Employee Assistance Program and complimentary Headspace membership.
Commitment to Diversity, Equity, and Inclusion:
Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission of making it easier for everyone to experience the world. DEI has been a fundamental aspect of our company culture since our inception, and we celebrate the diverse backgrounds of our employees, who represent over 140 nationalities.
Career Development Opportunities:
- Bi-annual performance reviews, a company-wide mentoring program, and numerous internal growth opportunities.
- Unlimited access to online learning platforms for continuous professional development.
Application Process:
- Interested candidates should apply with a resume and cover letter in English.
- The recruitment process includes a phone discussion with a recruiter, a competency-based interview, and a business case interview.
Pre-Employment Screening:
If your application is successful, your personal data may be utilized for a pre-employment screening check as permitted by applicable law. This may include verification of employment history, education, and other relevant information to assess your qualifications for the position.
