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Associate Business Process Manager

hace 2 meses

Madrid, Madrid, España ERM Group A tiempo completo
About the Role

We are seeking a highly skilled and experienced Associate Business Process Manager to join our team at ERM Group. As a key member of our organization, you will play a critical role in supporting process improvements across people, technology, and behavior in Sales and Marketing.

Key Responsibilities
  • Process Optimization: Lead projects related to process optimization in Sales and Marketing, serving as a project manager until handover to the Technology Lead for implementation.
  • Business Requirements: Collaborate with stakeholders to capture business requirements, ensuring alignment with organizational objectives.
  • Transition and Alignment: Ensure smooth transition and alignment between business requirements and technical solutions.
  • Onboarding and Data Migration: Assist in the onboarding process and data migration of acquired businesses, ensuring seamless integration with existing systems and processes.
  • Training and Adoption: Drive the delivery of global training programs to ensure widespread adoption of optimized processes and new technologies.
  • Process Efficiency: Find efficiencies in supporting the RUN organization, streamlining processes and workflows, and implementing best practices for application support.
Additional Responsibilities
  • Collaboration and Communication: Collaborate effectively with cross-functional teams including sales, marketing, IT, and operational support to ensure alignment and cohesion in Salesforce usage.
  • Super User Network: Drive the setup of a Super User network with key system users to serve as first line end user support and support data management.
  • Stakeholder Relationships: Build strong relationships with stakeholders and act as a trusted advisor on Salesforce-related matters.
  • Technical Communication: Communicate technical concepts and solutions effectively to both technical and non-technical stakeholders.
  • Progress Updates: Provide regular updates and reports on the status of Salesforce applications, including progress on enhancements, technical debt resolution, and optimization efforts.
Requirements
  • Education: Bachelor's degree in Business Administration, Management, or related field. Advanced degree or certifications are a plus.
  • Experience: Proven experience (2+ years) in project management, particularly in process optimization or business transformation initiatives.
  • Skills and Certifications: Strong understanding of Sales and Marketing processes, with proven experience in Salesforce applications. Certifications: Salesforce Administrator, Salesforce Sales Cloud Consultant, Salesforce Marketing Cloud Email Specialist, and Marketing Cloud Administrator are a plus.
  • Soft Skills: Proven experience in capturing and translating business requirements into actionable plans. Ability to support projects through their lifecycle, ensuring successful handover to technical teams for implementation. Familiarity with data migration processes and integration challenges, especially in a global context. Demonstrated ability to identify and drive process improvements across people, technology, and behavior. Excellent communication and collaboration skills, with experience in influencing senior stakeholders in a global organization. Strong organizational skills with the ability to manage multiple projects simultaneously. Proactive mindset with a focus on driving results and delivering value to the organization. Flexibility to manage time zone difference with international teams.