Technical Support Customer Advisor

hace 4 semanas

Barcelona, Barcelona, España Blu Selection A tiempo completo

Are you passionate about assisting customers with their technical challenges? If you possess exceptional listening and inquiry skills along with a knack for problem-solving, this opportunity could be ideal for you. As a Technical Customer Service Specialist, your responsibilities will include:

  • Providing support to customers regarding digital payment services, particularly addressing technical inquiries via phone, chat, and email.
  • Assisting new clients with account activations, transaction status questions, and financial inquiries.
  • Updating and maintaining customer accounts.
  • Ensuring top-notch service quality while fostering strong customer relationships.

Requirements

To excel in this role, you should possess the following skills, qualifications, and interests:

  • A native level of Danish and a proficient level of English.
  • A genuine interest in technical support and troubleshooting.
  • Strong listening abilities and effective communication skills.
  • A proactive, energetic, and innovative approach to work in a fast-paced environment.
  • Previous experience in a call center is advantageous.

What We Offer

We provide a range of benefits to our employees, including:

  • Type of contract: Indefinite.
  • Full-time position with working hours from Monday to Friday, 08:00 - 20:00, and Saturdays from 10:00 - 14:00.
  • Competitive salary of 1500€ plus a performance bonus of up to 200€ monthly.
  • Comprehensive training and onboarding lasting 4 to 6 weeks, starting with an initial week of training conducted in the office.
  • All necessary equipment will be provided.
  • Opportunities for career growth within the company.
  • Team-building events and free language lessons.
  • Continuous training and support.

Your Future Company

This well-established Belgian Business Process Outsourcing company is recognized for delivering high-quality customer experience and business consultancy services. As a company that values its employees and adapts to ensure a safe working environment, they are eager to welcome new members to their multilingual team.

Explore additional opportunities in Customer Service or submit your CV for consideration in future projects.

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