Technical Customer Support Specialist
hace 2 días
We are seeking a highly skilled Technical Customer Support Specialist to join our team at Eco Plus Solutions AB. As a German Language Technical Advisor, you will be responsible for providing exceptional technical support to our clients via remote means.
Key Responsibilities- Technical Support: Provide high-quality technical assistance to German-speaking customers, troubleshooting hardware, software, and product-related issues while offering clear and effective solutions.
- Problem Solving: Analyze and diagnose customer issues using your knowledge of technical systems and products, offering step-by-step guidance to resolve problems efficiently and minimize downtime for the client.
- Customer Service: Deliver exceptional customer service, ensuring that every interaction leaves the customer satisfied. You'll be expected to communicate clearly, patiently, and professionally at all times.
- Product Knowledge: Stay up to date with the latest developments in our products and services, enabling you to offer accurate advice and guidance to customers.
- Collaboration with Internal Teams: Escalate unresolved issues to relevant internal teams (such as engineering or product development) when necessary. You'll work closely with these departments to ensure quick and efficient resolutions.
- Documentation & Reporting: Accurately document all customer interactions, troubleshooting steps, and resolutions. Your reports will contribute to knowledge sharing and help improve customer service processes.
- Continuous Learning: As technology evolves, you'll participate in ongoing training to stay current with new products, services, and industry best practices.
- Fluent in German (C1/C2 level): You must have excellent spoken and written communication skills in German, with the ability to explain complex technical issues clearly and effectively.
- Located in Spain: You must currently be based in Spain and have the legal right to work there. This is a remote role, but it is essential that you are located within Spain for this position.
- Technical Expertise: A solid background in technical support is required. You should have experience in troubleshooting, diagnosing, and resolving technical issues, particularly with software, hardware, or electronic products.
- Customer Support Experience: Prior experience in a customer-facing role is a must. You'll need to have the ability to manage customer expectations and handle challenging situations with empathy and professionalism.
- Good Command of English: While your primary communication will be in German, English is used for internal communications, so a good level of English is required.
- Detail-Oriented and Organized: You can handle multiple customer requests, keep track of open cases, and document issues and solutions accurately.
- Strong Communication Skills: Your ability to clearly explain technical solutions and provide excellent customer service will be key to your success in this role.
- Self-Motivated and Independent: As a remote worker, you must be self-disciplined and able to work effectively without direct supervision. You're comfortable managing your time and workload efficiently from home.
- Competitive Salary: We offer a competitive base salary that reflects your skills and experience. Additionally, performance-based incentives ensure your achievements are recognized.
- Health and Life Insurance: We offer comprehensive health and life insurance, ensuring you and your family are well taken care of.
- Career Growth Opportunities: As a rapidly growing company, we provide clear pathways for advancement. You will have access to professional development programs, ongoing training, and opportunities to take on additional responsibilities.
- Work from Anywhere in Spain: Enjoy the flexibility of working remotely from anywhere within Spain, allowing you to maintain a healthy work-life balance.
- Supportive Team Environment: While working remotely, you'll be part of a close-knit team of professionals. We foster a collaborative and supportive work culture, ensuring you never feel isolated.
- Paid Time Off and Holidays: We understand the importance of rest, and offer generous paid time off and national holidays, allowing you to recharge and maintain a positive work-life balance.
- Additional Perks: You'll also enjoy company-sponsored events, online wellness programs, and discounts on our products and services.
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