Front Desk Associate

hace 1 semana

Viladecans, Barcelona, España Accor A tiempo completo
Job Description

**Welcome to a dynamic role at Accor**

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at IBIS Barcelona Aeropuerto Viladecans. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities:

  1. Guest Welcome and Check-in: Greet guests upon arrival, check them in, and assign rooms.
  2. Front Desk Operations: Manage online and phone reservations, respond to client inquiries, and resolve any issues that may arise.
  3. Room Assignments and Key Management: Assign rooms to guests, manage key cards, and ensure that all rooms are clean and tidy.
  4. Guest Services: Provide information about our hotel, available rooms, rates, and amenities, and respond to client complaints.
  5. Team Collaboration: Liaise with our housekeeping staff to ensure that all rooms are clean and fully furnished to accommodate guests' needs.
  6. Revenue Management: Confirm group reservations, arrange personalized services for VIP customers, and maintain updated records of bookings and payments.
  7. Additional Responsibilities: Attend the hotel bar, prepare simple snacks for guests, and support the breakfast shift when necessary.

Requirements:

  1. Excellent Communication Skills: Fluency in English and Spanish is required, with any other languages being a plus.
  2. Strong Team Spirit: A keen sense of interpersonal skills and a desire to grow in the hospitality sector.
  3. Attention to Detail: Careful of others and the environment around you, with a passion for meeting customers' needs and offering an outstanding experience.

What We Offer:

  1. International Career Opportunities: Be part of an international company with a leader brand like Accor present in 110 countries.
  2. Development and Career Advancement: Training in all hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands.
  3. Benefits and Perks: Benefits according to the role, Accor discounts card, and a supportive work environment.

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