Receptionist | Hospitality Ambassador
hace 1 semana
We are seeking a highly skilled and enthusiastic Receptionist to join our team at IBIS Barcelona Aeropuerto Viladecans. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a warm and personalized welcome to our guests, and maintaining the highest standards of hospitality.
Key Responsibilities- Guest Welcome and Check-in/Check-out
Ensure a seamless and efficient check-in and check-out process for our guests, providing accurate information and resolving any issues promptly.
Front Desk OperationsManage the front desk area, responding to guest inquiries, and handling room assignments, key card distributions, and other related tasks.
Customer ServiceProvide exceptional customer service, addressing guest concerns, and resolving issues in a professional and courteous manner.
Communication and TeamworkCommunicate effectively with colleagues, management, and guests, ensuring seamless coordination and collaboration to deliver exceptional guest experiences.
Administrative TasksPerform administrative tasks, such as managing room inventory, handling guest requests, and maintaining accurate records.
Requirements- Language Skills
Fluency in English and Spanish is required, with any additional languages being an asset.
Customer Service SkillsExcellent customer service skills, with the ability to remain calm and composed under pressure.
Communication SkillsEffective communication skills, with the ability to communicate clearly and concisely with guests and colleagues.
Teamwork and AdaptabilityAbility to work collaboratively as part of a team, adapting to changing situations and priorities.
What We Offer- Competitive Salary and Benefits
A competitive salary and benefits package, including opportunities for career growth and development.
Training and DevelopmentOngoing training and development opportunities to enhance your skills and knowledge.
Collaborative Work EnvironmentA dynamic and supportive work environment, with a focus on teamwork and collaboration.
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