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Welcome to a role that puts you at the heart of the hotel's operations and allows you to deliver exceptional guest experiences. As a Receptionist at Accor, you will be the first point of contact for our guests, ensuring a warm and personalized welcome that sets the tone for their stay.
Your Key Responsibilities:
- Provide exceptional customer service, ensuring the well-being and satisfaction of our guests.
- Act as a liaison between guests and hotel departments, facilitating seamless communication and resolving any issues that may arise.
- Contribute to the continuous improvement of hotel services, sharing ideas and suggestions to enhance the guest experience.
- Develop and maintain strong relationships with guests, encouraging loyalty and repeat business.
- Manage online and phone reservations, ensuring accurate and efficient processing.
- Perform check-in and check-out tasks, including room assignments and key management.
- Provide information about hotel amenities, services, and rates, as well as respond to guest inquiries and resolve any issues.
- Liaise with housekeeping staff to ensure rooms are clean, tidy, and ready for guests.
- Confirm group reservations and arrange personalized services for VIP guests and event attendees.
- Upsell additional facilities and services, when appropriate.
- Maintain accurate records of bookings and payments.
- Support the breakfast shift and hotel bar, ensuring a smooth and efficient service.
Requirements:
- Fluent in English and Spanish, with any additional languages a plus.
- Strong team spirit and interpersonal skills, with a keen sense of customer needs.
- Desire to grow in the hospitality sector and passion for delivering exceptional guest experiences.
What We Offer:
- Opportunity to work for a global leader in the hospitality industry.
- Development and career opportunities within Accor's international network.
- Benefits and perks, including an Accor discounts card.
Our Commitment to Diversity & Inclusion:
We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent.
Why Work for Accor?
We welcome you as you are, and offer a work environment that supports your growth and development, making work a purposeful and fulfilling experience.
