Receptionist - Hospitality Expert

Are you passionate about delivering exceptional guest experiences and creating unforgettable memories? Do you thrive in a fast-paced environment where no two days are the same? As a Receptionist at Accor, you will be the first point of contact for our guests, setting the tone for their stay and ensuring their needs are met with a warm and personalized touch.

Your Key Responsibilities:

• Provide a warm and welcoming experience for all guests, ensuring their stay is nothing short of exceptional.
• Manage the front desk, handling check-ins, check-outs, and guest inquiries with efficiency and professionalism.
• Collaborate with the hotel team to ensure seamless communication and a smooth guest experience.
• Upsell additional services and amenities to enhance the guest experience.
• Manage online and phone reservations, ensuring accuracy and attention to detail.
• Perform all check-in and check-out tasks, ensuring a seamless and efficient process.
• Provide information about the hotel, available rooms, rates, and amenities, ensuring guests feel informed and supported.
• Respond to client complaints, resolving issues promptly and professionally.
• Liaise with the housekeeping team to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees.
• Maintain updated records of bookings and payments, ensuring accuracy and attention to detail.

What We Offer:

• A dynamic and supportive work environment where you can grow and develop your skills.
• A competitive salary and benefits package, including Accor discounts and career development opportunities.
• A chance to work for a leader brand in the hospitality industry, with a global presence and a commitment to excellence.
• A chance to make a real difference in the lives of our guests and contribute to creating unforgettable memories.

What We're Looking For:

• A passionate and customer-focused individual with excellent communication and interpersonal skills.
• A team player with a strong sense of adaptability and flexibility.
• Able to work in a fast-paced environment with multiple tasks and priorities.
• Fluent in English and Spanish, with any additional languages a plus.

Why Work for Accor?

We're not just a hotel chain - we're a community of passionate individuals who share a love for hospitality and a commitment to excellence. We welcome you as you are, and we're dedicated to supporting your growth and development every step of the way. Join us, and discover a world of limitless possibilities