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Customer Service and Sales Manager
hace 2 meses
About the Role
We are seeking a highly motivated and experienced Sales and Customer Service Manager to join our team at IWG Plc. As a Sales and Customer Service Manager, you will be responsible for driving sales growth and delivering exceptional customer service to our members.
Key Responsibilities
- Manage the day-to-day operations of the centre, focusing on delivering exceptional customer service and ensuring a smooth and efficient experience for our members.
- Develop and implement sales strategies to drive growth and increase revenue.
- Build and maintain strong relationships with our members, understanding their needs and providing tailored solutions to meet their business requirements.
- Lead and motivate a team of sales and customer service professionals, providing coaching and development opportunities to ensure they have the skills and knowledge needed to succeed.
- Collaborate with the operations team to ensure seamless delivery of services and identify opportunities for process improvement.
- Develop and implement marketing campaigns to promote our services and attract new members.
- Monitor and analyze sales performance, identifying trends and areas for improvement.
Requirements
- Proven experience in sales and customer service, preferably in a business-to-business environment.
- Strong understanding of sales and marketing principles, with the ability to develop and implement effective sales strategies.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement.
- Proficient in MS Office and other IT packages.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading provider of flexible workspace solutions.
