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Senior Manager, Solution Specialist
hace 2 meses
SITA, a leading provider of technology and communication innovations for the air travel industry, is seeking a highly skilled Senior Manager, Solution Specialist to oversee the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers.
Key Responsibilities- Provide guidance, support, and advice in the proposal, implementation, and deployment of new or existing product developments as part of a customer solution.
- Oversee the technical qualification and own the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
- Design and develop standard and complex solutions, involving multiple parties both internally and externally, including the selection of 3rd party vendors to meet customer requirements.
- Promote SITA by furnishing customers with comprehensive up-to-date information on current products, product enhancements, and new solutions through customer meetings and workshops.
- Ensure designs can be efficiently implemented Right the First Time (RFT) and supported operationally.
- Lead, mentor, and coach a technical team of Solution Engineers.
- Coordinate technical training and certification on the products and technologies supporting the ATI.
- Support sales groups or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
- Contribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.
- Participate in the consultative selling process with the commercial and sales team.
- 7-10 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in a technical pre-sales role.
- Proven track record in producing, communicating, and documenting successful technical customer solutions.
- Pre-Sales Business and/or Commercial experience.
- Nice to have: knowledge of security frameworks, as well as regulatory requirements such as GDPR or PCI DSS.
- Prior involvement in cross-functional teams or projects.
