Customer Service Representative with Multilingual Expertise

hace 2 días


Barcelona, Barcelona, España Cpm International A tiempo completo
About CPM International

CPM International is a global organization with a presence in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical support solutions for clients worldwide.

Our Culture

We celebrate diversity and welcome everyone. Our inclusive workplace fosters a culture of empowerment, where you can bring your whole self to work. We strive to create a vibrant and innovative environment that values unique perspectives and styles.

Our Client

Our client is a leading global brand in the hygiene, health, and nutrition industry. They are committed to protecting, healing, and nurturing people worldwide, with a relentless pursuit of a cleaner and healthier world.

Job Overview

As a Customer Support Agent, you will be responsible for handling customer inquiries and resolving issues in a professional and skillful manner. You will work collaboratively with consumers to provide product information and resolve queries, while developing a sound understanding of the products and services offered by our client.

Key Responsibilities
  • Provide exceptional customer service via various channels, including telephone, email, chat, and social media.
  • Develop a deep understanding of the client's products and services.
  • Work collaboratively with consumers to resolve queries and provide product information.
  • Embody the company's values and act as a brand ambassador.
Requirements
  • Fluent Norwegian language skills with exceptional grammar and spelling abilities.
  • High level of English language proficiency (written and spoken).
  • Genuine passion for delivering outstanding customer service.
  • Ability to handle sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • Professional outlook and proactive approach to problem-solving.
Benefits
  • Competitive salary: €17,537.76 per year.
  • Top performance incentives.
  • €400 bonus at the completion of the contract.
  • Paid bank holidays and an extra day in lieu.
  • Hybrid work model with flexible working hours.


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