Customer Care Analyst

hace 3 semanas


Barcelona, Barcelona, España Vueling A tiempo completo
About the Role

Vueling, the first Top Employer airline in Europe, is seeking a highly motivated and analytical professional to join our Customer Care team as a Customer Care Analyst. As a key member of our team, you will be responsible for managing the department's reporting, analyzing volumes and behaviors to detect needs, and making improvement proposals.

Key Responsibilities
  • Extract, analyze, and prepare value-added reports to facilitate decision-making.
  • Analyze KPIs, trends, and data measurement of all areas of the department.
  • Identify improvements and propose quantifiable solutions.
  • Generate reports and cross-check with company reports to analyze and obtain a global picture.
  • Report information to internal teams, the Service Manager, and other managers and directors.
Requirements
  • University degree or equivalent in engineering, mathematics, statistics, or data science.
  • Minimum 3 years of experience in data analysis, preferably in customer services and call centers.
  • High analytical skills and expertise in the use of Office package, Power BI, Tableau, and other analysis tools.
  • Ability to work in a demanding environment and experience in complex data analysis and programming with Python, R, and SQL is desirable.
About Vueling

Vueling is a leading low-cost airline in Europe, with a strong presence in the Spanish domestic market, as well as in France and Italy. We are passionate about connecting people and places, and we offer a unique and dynamic work environment that values teamwork, collaboration, and self-development.



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