Customer Care Data Analyst

hace 3 semanas


Barcelona, Barcelona, España Vueling Airlines A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented Customer Care Data Analyst to join our team at Vueling Airlines. As a key member of our Customer Care department, you will be responsible for managing the department's reporting, analyzing volumes and behaviors, and making improvement proposals to enhance our customer experience.

Key Responsibilities
  • Extract, analyze, and prepare value-added reports to facilitate decision-making
  • Analyze KPIs, trends, and data measurement of all areas of the department
  • Identify improvements and propose quantifiable solutions
  • Generate reports and cross-check with company reports to analyze and obtain a global picture
  • Report information to internal teams, the Service Manager, and other managers and directors
Requirements
  • University degree or equivalent in engineering, mathematics, statistics, or data science
  • Minimum 3 years of experience in data analysis, preferably in customer services and call centers
  • High analytical skills and expertise in data analysis tools
  • Excellent communication and presentation skills
What We Offer

Vueling Airlines is a dynamic and innovative company that offers a range of benefits, including staff travel, discounts, and a flexible working model. We are committed to providing our employees with opportunities for growth and development, and we are looking for someone who shares our passion for delivering exceptional customer experiences.

As a Customer Care Data Analyst at Vueling Airlines, you will have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of our customers. If you are a motivated and detail-oriented individual who is passionate about data analysis and customer experience, we encourage you to apply for this exciting opportunity.



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