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EMEA Consumer Operations Project Manager
hace 2 meses
EMEA Consumer Operations Project Manager
Job Summary:We are seeking a highly skilled and experienced Project Manager to lead the Catalyst transformation program in our Consumer Lines organization. The successful candidate will be responsible for developing and managing programs and projects to support the organization's strategic direction, creating and delivering long-term goals, and overseeing operating plans for programs.
Key Responsibilities:- Organize programs and activities in accordance with the mission and goals of the organization.
- Develop new programs to support the strategic direction of the organization.
- Manage a diverse set of partners, including running project governance.
- Develop operating plans for programs.
- Develop evaluation methods to assess program strengths and identify areas for improvement.
- Manage project teams and/or workstream leads with diverse talents and responsibilities.
- Ensure goals are met in areas including customer satisfaction, quality, and team member performance.
- Meet with partners to communicate project issues and decisions on services.
- Produce accurate and timely reporting of program status throughout its life cycle.
- Analyze program risks.
- Bachelor's degree or equivalent in business, business administration, insurance, or a related field.
- 3+ years of experience in major program/project management.
- Experience in managing large change programs in complex matrixed environments.
- Program business casing, concept development, solutions design, implementation, change management, team development, influencing senior partners, and a wide range of stakeholders.
- Professional certification and training around Prince, PMP, Agile, and Waterfall methods advantageous.
- Experience within the insurance sector desired but not essential.
- Regional office and multi-national environment experience.
- Good communication and negotiation skills.
- Ability to work with a large diverse group of stakeholders.
- Ability to demonstrate high credibility and influence among stakeholders, both internally and externally at a senior management level.
- Previous experience working with EMEA countries.
- Strong analytical, reasoning, organizational, and negotiation skills.
- Strong ability to multitask and work tasks without daily supervisor interaction.
- Self-starter – Proactive, investigative, willing to challenge assumptions and defend solution proposals at all levels.
