Customer Service Representative

hace 2 semanas


Barcelona, Barcelona, España Axa A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Agent/Tramitador for our Auto Business Unit in Barcelona.

Key Responsibilities
  1. Receive and process insurance claims related to auto accidents, opening cases and handling inquiries and incidents.
  2. Make outbound calls to clarify information with clients, providers, and companies.
  3. Perform administrative tasks related to case management.
Requirements
  1. Native Spanish speaker, with Catalan and English as a plus.
  2. At least 1 year of experience in telemarketing or customer service.
  3. Excellent communication and customer service skills.
  4. Strong organizational and time management skills.
  5. Flexibility and ability to work under pressure.
  6. Ability to meet performance standards and deliver results.
  7. Basic computer skills, including Microsoft Office.
About AXA

AXA Group is a global leader in insurance and asset management, protecting and advising clients throughout their lives. We offer a wide range of products and services that meet their needs in insurance, personal protection, saving, and asset management.

About the Entity

AXA Partners is a business unit within AXA that offers a range of solutions in assistance services, travel insurance, and credit protection. We design and deliver innovative solutions worldwide for partners and communities, protecting what matters when it matters.

What We Offer

By joining AXA Partners, you will work in a responsible company that values expertise and diversity. We offer attractive compensation, opportunities for professional development and growth, and a culture that prioritizes customer satisfaction and employee well-being.



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