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Technical Support Specialist
hace 2 meses
About Blu Selection
We are a dynamic fintech company based in Valencia, Spain, dedicated to providing innovative solutions for businesses. Our team is passionate about delivering exceptional customer experiences and driving growth in the fintech sector.
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our B2B clients, ensuring their financial future is secure and their business operations run smoothly.
Key Responsibilities
- Provide exceptional support to B2B customers through various communication channels, including email, chat, and phone.
- Collaborate with colleagues to continuously improve the customer experience and identify opportunities for growth.
- Troubleshoot complex issues and implement innovative solutions to drive business success.
- Manage payment inquiries and resolve customer queries in a timely and professional manner.
- Monitor and improve business processes to enhance customer satisfaction and journey.
Requirements
- Native-level proficiency in the Dutch language and a C1 level in English.
- Excellent communication and problem-solving skills.
- Proactive and solution-oriented approach to customer support.
- Ability to work in a fast-paced, dynamic environment.
What We Offer
- Spanish language classes to enhance your skills.
- A dynamic and international working environment with 20+ nationalities.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including free lunch and breakfast.
