Senior IT Operations Specialist
hace 2 semanas
We are seeking a highly skilled Advanced Operations Engineer I to join our team in Barcelona, Spain. As a key member of our technical operations team, you will be responsible for ensuring seamless technical operations and addressing support escalations.
Key Responsibilities- Lead Technical Operations: Ensure technical operations are running smoothly and efficiently.
- Tackle support escalations with creative solutions.
- Collaborate Across Teams: Partner with multi-functional teams to contribute to complex projects and share insights.
- Mentor and Guide: Provide guidance to entry or junior-level professionals and oversee projects to enhance performance.
- On-Call Responsibilities: Participate in an on-call rota to ensure timely resolution of critical issues outside regular working hours.
- Technical Proficiency: Mastery of Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira).
- Deep understanding of organizational systems and products.
- Promptly and efficiently address critical issues from IT Support teams.
- Provide high-level technical support to C-Level Executives.
- Effectively work with multi-functional teams to optimize processes.
We offer a great company culture, growth opportunities, and a range of benefits including medical, dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, and more.
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