Onboarding Team Leader

hace 2 semanas

Barcelona, Barcelona, España Teleperformance A tiempo completo
Teleperformance Spain: A World Leader in Customer Experience

Teleperformance Spain, a leading provider of customer experience solutions, is seeking a highly skilled professional to join our team as an Onboarding Team Leader.

About the Role:

As an Onboarding Team Leader, you will play a critical role in driving commercial growth and ensuring client success. You will lead a team of specialized executives, working closely with fellow team leaders to expand our services while maintaining existing KPIs.

Key Responsibilities:

  • Manage the onboarding team, monitoring performance towards team KPIs and sales targets
  • Develop and implement term planning and forecast preparation, identifying new opportunities and growth areas
  • Delegate tasks, set deadlines, and oversee day-to-day operations
  • Report on metrics to achieve outstanding results
  • Discover training needs, provide coaching, and recognize high performance
  • Develop strategies to promote team member adherence to company regulations and performance goals

Requirements:

  • BA/BS degree or equivalent practical experience
  • High level of written and spoken English - C1
  • High/native level of Dutch, German, Swedish, and Danish would be a plus
  • Previous managerial experience is desirable
  • Strong presentation, analytical, and problem-solving skills
  • Passionate about sales, technology, and the internet, with a desire to learn and develop

What We Offer:

  • Full-time position (39h per week, Monday to Friday)
  • Permanent Contract
  • Competitive Salary
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
  • Safety Package: Flight ticket, Accommodation in a nice individual studio (up to 2 months), Support with a private Health Insurance
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Continuous training and certifications within
  • Bi-weekly, monthly, or quarterly contests
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements, and personal development

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