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Customer Service Booking Manager
hace 2 meses
We are seeking a highly skilled Customer Service Booking Manager to join our team at Eurovision Services. As a key member of our Global Operations & Engineering team, you will be responsible for delivering exceptional customer service and ensuring seamless coordination of broadcast solutions for our clients.
Key Responsibilities- Act as the primary point of contact for clients and partners, providing timely and effective support to meet their needs.
- Ensure continuity of services and coordination of standard broadcast solutions for sports, news, and other types of events.
- Focus on delivering outstanding customer experiences and journeys, reacting and responding to incidents in a well-coordinated manner.
- Collaborate with internal teams to produce reports for clients and oversee the management of resources on the Eurovision Global Network.
- Allocate resources optimally and use ES internal resources in the most efficient manner.
- Be accountable for the usage of external occasional resources in a reasonable and cost-effective manner.
- Contribute proactively to improve ES client's customer satisfaction.
- Several years of experience in customer services, preferably in the broadcasting or telecom operations sector.
- Relevant experience in broadcasting and telecom technology, with a basic understanding of transmission technologies.
- Excellent customer service approach and attitude, with excellent communication skills in English.
- Excellent team player and positive attitude, with international exposure and experience working in multicultural environments.
- Knowledge of transmission technologies (satellite and fibre) and experience working on broadcast sport and news events.
- Work experience in the field of engineering, IT, or other technical aspects of broadcasting.
- Practical project management experience and a university degree (Master or Bachelor).
We are a leading media services provider, offering adaptable, end-to-end solutions to produce, distribute, and personalize content for the right audiences, at the right time, in the right format. Our service portfolio is designed to offer the agility and ability to enhance and adapt content to the needs of all digital platforms. We guarantee to maximize our clients' content value while leaving them free to focus on every other aspect of running the most successful event possible.
