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Bilingual Portuguese Customer Service Representative
hace 2 meses
We are seeking a highly skilled Bilingual Portuguese Customer Service Representative to join our team at Teleperformance Spain. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in the coffee and culinary industry.
Key Responsibilities- Provide 360-degree support to our clients, including presales and aftersales scenarios, in-store and e-commerce environments.
- Offer basic technical support for troubleshooting and back-office tasks.
- Communicate effectively with customers in Portuguese and Spanish, with a strong emphasis on empathy and customer focus.
- Work collaboratively with our team to resolve customer issues and provide a positive experience.
- Fluent spoken and written communication in Portuguese and Spanish.
- Advanced level of English desirable.
- Strong listening and understanding capacity.
- Empathy and understanding of others.
- Customer focus and problem-solving skills.
- Integrity and trust.
- Conflict management.
- Digital/e-commerce user experience.
- Cross-selling and up-selling skills.
- Social media user experience.
- Previous experience in services, in-store attending consumers in product categories similar to ours.
- 38.5 hours/week, rotating shifts from Monday to Saturday.
- Permanent contract.
- Salary: 16,808.58€ gross/year.
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
- Individual career plans with opportunities for growth within the company.
- Excellent work environment and team-building activities in a dynamic and international environment.
