Bilingual Portuguese Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Customer Service and Technical Support Advisor

We are seeking a highly skilled and multilingual Customer Service and Technical Support Advisor to join our team at Teleperformance Spain. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients in the coffee and culinary world.

Purpose of the Role

We are looking for experts who can become ambassadors of our brands, providing 360-degree support to our clients in presales and aftersales scenarios, including physical stores and e-commerce. You will be responsible for troubleshooting and backoffice tasks, as well as providing basic technical support.

Requirements

  • Fluent spoken and written communication in Portuguese and Spanish
  • Advanced level of English desirable
  • Excellent listening and understanding capacity
  • Empathy and understanding of others
  • Customer focus and problem-solving skills
  • Technical learning and adaptability
  • Integrity and trust
  • Conflict management and resolution

Desirable Experience

  • Digital and e-commerce user experience
  • Cross-selling and up-selling skills
  • Social media user and experience
  • Previous experience in services in-store attending consumer inquiries

Benefits

  • 38.5 hours/week, rotating shifts from Monday to Saturday
  • Permanent contract
  • Salary: €16,808.58 gross/year
  • Referral Program: Bring a Friend and get a Referral fee (up to €2,000 depending on the language/project)
  • Individual career plans with opportunities for growth within the company
  • Excellent work environment and team building activities


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