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Harley-Davidson Customer Experience Specialist

hace 2 meses

Barcelona, Barcelona, España CPM International A tiempo completo
About Us
CPM International operates in over 30 countries, providing tailored multilingual support to meet the diverse needs of our clients. We prioritize exceptional customer service, sales, and technical support solutions globally. At CPM International, we celebrate diversity and welcome individuals from all backgrounds, fostering an inclusive environment that empowers everyone to bring their authentic selves to work.

Our Client
The Harley Owners Group (HOG) Brand Ambassador serves as the representative voice for Harley-Davidson HOG customers and members. This role embodies the brand's values in every customer interaction, enhancing the overall HOG member experience.

We seek a dedicated and enthusiastic individual committed to delivering outstanding customer service.

Our Values:
We Care: A strong passion for customer support, with a commitment to achieving and surpassing targets to ensure high-quality service.

We're Curious: A proactive mindset towards problem-solving, coupled with a positive attitude.

We Achieve Together: A solid teamwork ethic, contributing to both personal and team objectives while working towards individual goals.

Key Responsibilities:
  • Represent the Harley-Davidson brand and its core values.
  • Provide personalized and exceptional service to customers.
  • Respond to customer inquiries via phone, email, and mail, escalating issues as necessary.
  • Manage customer relationships with a focus on retention and development.
  • Ensure an optimal customer experience in every interaction.
  • Process payments on behalf of HOG members.
  • Identify revenue opportunities through cross-selling and upselling.
  • Gather customer feedback and report insights for service improvement.
  • Maintain accurate HOG member records in Salesforce.
  • Communicate effectively with customers and HOG members to ensure satisfaction.
Qualifications:
What You Bring:
  • Fluency in Dutch with excellent grammar and spelling.
  • High proficiency in English (both written and spoken).
  • Fluency in German is an advantage.
  • Exceptional written and verbal communication skills across supported languages.
  • A positive, friendly demeanor and natural communication skills.
  • Strong listening and persuasive abilities.
  • Capability to perform under pressure and think quickly.
  • Experience in handling complaints and challenging customer interactions.
  • A passion for motorcycles is a significant plus.
What We Offer:
Benefits:
  • Temporary contract with a full-time schedule.
  • Competitive salary package.
  • Paid holidays and additional time off.
  • Hybrid work model with initial training in-office.
  • Access to ongoing training and development opportunities.
  • Employee Assistance Program for confidential support.
  • Exclusive perks and rewards through our Employee Benefits Club.
  • Referral program with bonuses for successful hires.
  • Access to specialized training and courses on LinkedIn.
Ready to Make an Impact?
  • Showcase your qualifications by submitting your CV, highlighting your achievements.
  • We value authenticity; no need for personal details such as photos or marital status.
  • Our selection process includes CV submission, followed by screening and interviews.
#wecare #wearecurious #weachievetogether