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Harley-Davidson Brand Ambassador
hace 2 meses
We are seeking a highly skilled and passionate individual to join our team as a Harley-Davidson Brand Ambassador. As a key member of our customer experience team, you will be responsible for representing the Harley-Davidson brand and its values through every customer interaction.
Key Responsibilities- Represent the Harley-Davidson brand and its values to customers
- Provide exceptional customer service and support to customers
- Answer customer inquiries and escalate to relevant parties as needed
- Manage customer relationships to develop and retain customers and members
- Ensure an optimum customer experience through every customer interaction
- Process payments on behalf of HOG members
- Drive revenue opportunities through cross-selling and upselling
- Capture customer feedback and report back to management for improved customer experience
- Maintain and update HOG member records on Salesforce
- Communicate effectively and accurately to customers and HOG members
- Fluent level of Dutch or German with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- Fluent level of German is a plus
- Excellent written and verbal communication skills across languages supported
- Positive, enthusiastic, friendly personality, a natural communicator
- Strong listening and influencing skills
- Ability to perform under pressure, and think quickly
- Ability to handle complaints and difficult customers
- Being passionate about motorcycles is a big plus
- Temporary contract for 9 months with a 1-month probation period
- Full-time position (39 hours/week)
- Working days/hours: Monday to Friday, 9am-6pm
- Salary: €20,349.77 gross per year
- Bonus of €600 after 6 months and then €125 additional per month after 12 months
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model
- Training: 2 weeks fully office-based
- Office location: Barcelona (La Sagrera)
- Best-in-class people engagement activities and programs
- Ongoing training and development
- Employee Assistance Program
- Employee Benefits Club
- Option to sign-up for discounted private health insurance
- Referral Program
- Access to LinkedIn specialized training & courses
