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German-Speaking Team Supervisor
hace 3 meses
At Jobs Europe AB, we are a technology-driven customer experience (CX) organization focused on crafting transformative journeys for our team members, clients, and their customers. Our global workforce is dedicated to ensuring that every interaction is outstanding. We are equally committed to fostering impactful career paths that lead our employees toward greater opportunities and brighter futures. Whether you are embarking on your first job, seeking a career change, or looking for a company that prioritizes professional growth, we have a place for you. Join our community of passionate innovators and discover your potential with us.
Key ResponsibilitiesWhy Work With Us
If you are passionate about delivering exceptional experiences, consider joining Jobs Europe AB. Work alongside dynamic individuals who strive to make every day enjoyable.
We are in search of a German-Speaking Team Supervisor to contribute to our exciting projects with leading brands across various sectors, including technology, finance, travel, fashion, healthcare, and more.
Your Role Will Involve:
- Engaging in communication with clients
- Assisting Advisors in resolving inquiries
- Evaluating and enhancing case management processes
- Monitoring case handling with effective time management
- Addressing and resolving cases
- Tracking and reporting team performance
- Providing feedback to newly hired agents to enhance their individual performance and motivation
- Inspiring team members to reduce turnover and retain motivated individuals
- Reporting productivity metrics to the team and management on a daily basis
- Analyzing data and presenting findings to Supervisors and/or Program Managers
We Will Be a Great Fit If You:
- Possess proficiency in German and intermediate English
- Have experience in a customer service environment
- Exhibit leadership capabilities
- Are familiar with Zendesk or similar CRM systems, as well as IT tools and applications such as MS Windows and MS Office
- Have experience collaborating with Product and Engineering Teams in a SaaS setting (preferred)
- Can quickly adapt to new software and evolving business needs
- Have experience with E-Commerce and ERP systems (advantageous)
What We Offer:
You will receive comprehensive training and ongoing support from your managers and team. You will learn new processes, enhance your language and communication skills, and work in a digital environment utilizing some of the most innovative technologies available. The skills you acquire with us will make you a valuable asset to our team or any future team.
Your Benefits Include:
- Full-time contract, 39 hours/week
- Competitive salary plus performance-based bonuses
- Comprehensive training on company policies and project specifics
- Career development programs and specialized training opportunities
- Potential for international career opportunities through our mobility program
Don't Meet Every Requirement? We are committed to fostering a diverse, inclusive, and authentic workplace where everyone can grow and develop professionally. If you feel you do not meet every qualification listed, we encourage you to apply anyway. We will strive to match you with the right position, whether it is this one or a future opportunity.
If this resonates with you, consider joining us as a German-Speaking Team Supervisor
