(Spanish) Account Executive

hace 6 días

Madrid, España Evoke A tiempo completo

Premier Customer Loyalty TeamSe anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers.Key ResponsibilitiesPortfolio Management: Manage a Premier Customer portfolio, focusing on retention, loyalty enhancement, and value extraction.Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies.Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience.Event Management: Engage with customers face‑to‑face during events to strengthen relationships and ensure a cohesive experience.Work ScheduleAccount Managers operate a variety of 8‑hour shifts, scheduled according to business needs, from Monday to Sunday.Bank Holidays are treated as regular working days and are included in the annual holiday allowance.All schedules and shift allocations are determined by company needs.QualificationsMinimum 3 years’ experience as an Account Manager or 5 years’ experience in the online gaming industry.Strong analytical skills with proficiency in Excel and MS Office.Proven sales expertise, including the ability to upsell and cross‑sell to high‑value clients.Fluent in Spanish and English with excellent written and verbal communication skills.Experience in internet/e‑commerce and customer‑centric roles.Strong team player who is also self‑motivated and able to work with minimal supervision.Strong understanding of the Spanish market and customer behavior.Results‑driven with a proactive approach to tasks and projects.Excellent typing and conversational skills.Compensation & BenefitsCompetitive salary and performance‑related bonus.Hybrid working : Employees can work from home up to 80% of the time with 20% of office time built in to ensure some face‑to‑face collaborative team time – and the chance for a coffee and a catch‑upTools and services to help support your well‑being, including support with mental health and financial education.About EvokePower behind big name brands William Hill, 888 and Mr Green – evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. xsgfvud The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.#J-18808-Ljbffr

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