IT Support
hace 7 meses
**Clue keeps on growing**:
**We are now hiring an IT Support**:
**➪ About Clue**:
At Clue, we research, design, and manufacture new computing technologies to enable innovative intelligent systems.
**Our motto is to create simple solutions to big problems.**
**Clue** is not only a company where you will fulfill your innovation appetite but it is also a company with a unique work environment. It is not common to find many companies with a fresh mentality like Clue has, where continuous improvement is part of our DNA. Furthermore, employee satisfaction is the cornerstone of our talent retention strategy. Training programs, personalized strategies to always maintain a high level of motivation among our employees, schedule and work location flexibility, charming work sites, healthy and delicious meal service, team building activities, BBQ gatheringsyou name it Our employees are our biggest asset and we have the strong conviction that their satisfaction is paramount for the productivity within our company. Thus, at Clue we are more than happy to invest in the well-being of our employees.
**➪ What is the job about?**:
You will assist our Cluers with all IT-related technical support issues.
As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills.
***:
**➪ What will you do?**:
- Installing and configuring Cluers computer systems.
- Responding to Cluers IT support requests.
- Meeting with Cluers to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintain the inventory of technical equipment.
- Manage purchases (plan for future demand, order new hardware, etc).
- Managing the relationship with the providers (for IT services used by the company).
- Monitoring and maintaining computer systems and networks.
- Configuring online services used by the employees (Google apps, etc..)
**➪ What profile are we looking for?**:** Mandatory**:
- FP (Formación Profesional) /Bachelor’s degree in information technology or computer science.
- Minimum of 3-5 years of proven work experience as a technical support engineer.
- Knowledge of web services, API, and IP-based protocols.
- Experience with scripting languages such as Perl or Shell.
- Ability to troubleshoot complex hardware and software issues.
- Excellent written and verbal communication skills.
- Advanced English level.
- Ability to think critically.
**Valuable**:
- Knowledge of computer hardware and networking systems.
- Knowledge of Atlassian suite (Jira & Confluence administration).
- Knowledge of ODOO ERP administration.
- Good time management skills.
**➪ What skills do we value?**:
- You have a proactive attitude and demonstrate autonomy.
- Good analytical and problem-solving skills are key to excelling. These define you.
- You have natural organizational skills.
- You have the ability and eagerness to learn.
- You understand that to go far you go together, you are team-oriented and humble. No matter if a correction comes from a junior or a senior colleague you are always open-minded to accept that you will eventually be wrong.
- You take pride in your work and you know that your team is your first customer, you value quality and attention to detail.
- Engineering is not about perfect solutions; it is about doing the best you can with limited resources. Thus, you always find the best balance between optimization and on-time delivery.
- Zero excuses. You take full responsibility for your acts and decisions, being accountable for your assigned tasks.
**➪ What do we offer?**:
- Competitive salary
- Full-time, permanent contract
- Private medical insurance
- 25 flexible vacation days
- Schedule flexibility
- Free Friday afternoons
- Flexibility to work from home
- Permanent internal and external training
- Language classes
- Free coffee and snacks
- Healthy lunch served daily for the staff at the office
- Work with cutting-edge technologies
- Friendly environment in any of our offices in Madrid or Malaga
**We are waiting for you to apply**:
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