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Director of Design Operations

hace 4 meses

Madrid, España Mews A tiempo completo

**Can you help us change the world?**:
It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution**,** we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

‍
**About the role**:
**POSITION OVERVIEW**

Mews is a fast-growing unicorn company, and it's hard to distill every nuance of the role, but the scope and responsibilities include the following:
The Design Operations division takes care of the experience of our designers, encompassing four disciplines - Design System, UX Research, Service Design, and Design Experience. Together, they provide a complex set of tools, assets, processes, and methodologies to ensure smooth cross-team collaboration and communication. Design Operations acts as the back office for the Design team, allowing designers to focus on what matters most - providing remarkable solutions for our customers.

As the Director of Design Operations, you will lead a team of design leaders, creating a vision and strategies for the team and ensuring professional growth. You will also act as a mentor, guiding the team to the best possible outcomes.

You will elevate the quality of Design Operations and enhance our team's experience, culture, and community. We are looking for someone who will take our operations to a new level.

**RESPONSIBILITIES**

We are looking for:

- As a passionate design leader experienced in Design Operations, you possess a strategic view on operations that guides your daily activities, including executing strategies alongside other design leaders.
- You understand that collaboration and communication are essential for a healthy and happy team and you are happy to step into the spotlight and take a leading role in internal and external communications.
- Nurturing a great design culture is your first thought upon waking each morning.
- Your passion for the Design System is evident, and you confidently demonstrate this in stakeholder meetings.
- As a strong leader, you motivate and drive your team to achieve the best possible outcomes.
- You are adept at engaging with stakeholders at various levels of leadership.
- You are committed to ensuring the professional growth and development of your team.
- For you, 'process' is not a curse word; rather, it brings you joy when it functions as intended.
- You prioritize proactive problem solving, aiming to identify problems before they arise.
- You uphold quality as paramount, expecting it from every discipline within your team.

️ You'll be a great match if you bring these:

- 5+ years of experience in leadership positions within Design.
- Experience in Design Operations within the fast-paced environment of SaaS startups or scale-ups.
- Active participation in the Design community, both locally and globally.
- Regular mentorship provided to others, extending beyond professional duties.
- Proven experience in public speaking and maintaining a social media presence.

*** What's in it for you?**:
Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

- Participation in the Company shares program- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
- (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials

**Who is Mews?**:
We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced