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Director of Renewal Operations
hace 2 meses
**Job Summary**
Board is seeking a seasoned professional to fill the role of Director of Renewal Operations. This position requires a strategic thinker with exceptional leadership and negotiation skills to oversee the day-to-day operations of a high-performing global team.
**Key Responsibilities:**
- Lead a team of 5 Renewal Managers to deliver on renewal efforts, minimize churn, and maintain accurate forecasting.
- Develop and implement customer outreach, retention, and satisfaction programs to drive long-term customer retention and revenue growth.
- Collaborate with cross-functional teams, including Sales, Customer Success, Legal, and Finance, to deliver business value and optimize processes.
- Design and execute multi-year renewal strategies with added value to customers, addressing risk and capitalizing on opportunities.
- Enhance operational cadences to drive customer retention and provide insights into retention metrics, trends, and business priorities.
- Work closely with Sales and Customer Success leaders to improve overall customer health and protect annual recurring revenue.
- Maintain accurate forecast and track upcoming renewals and revenue at risk.
**Requirements:**
- Deep business acumen and ability to collaborate with cross-functional teams.
- Exceptional leadership, negotiation, and customer-centric skills.
- Strategic thinking and ability to drive business value.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
**What You'll Bring:**
- Proven track record of success in renewal operations or a related field.
- Experience leading high-performing teams and driving business growth.
- Strong understanding of customer success and renewal strategies.
- Ability to communicate effectively with stakeholders at all levels.
