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International Director of Operations
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Madrid, Madrid, España Smartrental A tiempo completoRole OverviewThe International Director of Operations is responsible for planning, directing, and coordinating the operations of all the Hotels in the assigned geographical area.Key ResponsibilitiesEnsure and improve performance, productivity, efficiency, and profitability by providing effective methods and strategies.Lead, direct, and manage daily hotel...
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International Operations Director
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Madrid, Madrid, España Smartrental A tiempo completoJob Title: International Operations DirectorAbout the Role:The International Operations Director is responsible for planning, directing, and coordinating the operations of all the hotels in the assigned geographical area. This role ensures and improves performance, productivity, efficiency, and profitability through effective methods and strategies.Key...
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Madrid, Madrid, España SmartRental A tiempo completoJob Title: International Operations DirectorAbout the Role:We are seeking an experienced International Operations Director to join our team at SmartRental Group. As a key member of our management team, you will be responsible for planning, directing, and coordinating the operations of all hotels within your assigned geographical area.Key Responsibilities:-...
International Director Of Operations
hace 3 meses
Solicitar empleo deInternational Director of OperationsenSmartRental GroupContinue with GoogleContinue with GoogleSolicitar empleo deInternational Director of OperationsenSmartRental GroupEmailJoin our SmartRental teamSmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.Join our SmartRental teamSmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.What will you do?The International Regional Director of Operations is responsible for planning, directing and coordinating the operations of all the Hotels (assets) of the assigned geographical area.
The regional director of operations is responsible for ensuring and improving the performance, productivity, efficiency and profitability through providing effective methods and strategies.Leads, directs and manages the daily hotel operations(via hotel director) but not limited to hotel yearly budgeting and forecasting, strategic planning, managing reviewsperformance, implementing and complying with company policies and standards.coordinates capital improvements and property improvement plans, responds to guest'sinquiries and resolves concerns, initiate, facilitate meeting participation and proposeimprovementsOversees service quality level, operational efficiency, guest satisfaction, SOP´s andservice compliance including financial measurements and auditingIdentifies operational performance, productivity and efficiency gaps and implementsmeasures to correct those deficienciesPartners closelywith the COO and work accordingly to the departmental guidelines andprioritiesImplements and manages hotel's daily quality processto include, but not limited to,communicating goals, empowering team members, managing service recoverytechniques and problem resolution and measuring satisfactionMonitor and develop team member performance, particularly hotel managers and hoteldepartmental managers, to include, but not limited to, providing supervision, professionaldevelopment, scheduling, conducting counselling and evaluations and deliveringrecognition and (public) rewardControls operating expensesof hotels accounts and proposes corrective initiativesMonitorsP&L´s and STR reportsManagement Systems:Updates policies and procedures for the hotels in the assigned geographical areain line with the company strategyUnifies management systems criteria for all hotels of the assigned geographicalareaMakes Audits of hotels of the assigned geographical area and sets upimprovement plans where needed together with the hotel directorResponsible for overall forecast of purchasing needsIdentifies and develop Talents and work closely with HR departmentQuality of Service Management: Review ProAnalyses results and develops improvement action plansEstablishes areas of improvementImplements strategy to improve scores effectively coordinate and communicatewith the COOCommunication and assets visitsCommunicates effectively with hotel directors, Central Office and COOVisits hotels and manages effectively teams, promote a positive workenvironment with open door policy, encourages people development throughsetting goals and evaluations and career growth.Performs 1-1 meetings mainly but not limited to the direct reports (and with thegoal of supporting, helping and correcting where needed(Pre)opening new hotelsRevises new projects BPCoordinates the preopening operations of the new hotels of the assignedgeographical area from the moment of the signaturePrepares operational and payroll budgets for new hotelsResponsible for implementing (brands) SOP's and delivering on established goalstogether with CQOSelects new hotel directors and key positions together with HRPromotes and takes an active role to facilitate the success of new hotel teamsSupports the Business development department in finding new hotel projectsEnsure the success of Hotel Director(s) and drives resultsWhat do we look for?Hospitality Management or equivalent work experience5 years' experience with international hotel chains2-year multi property management experienceKnowledge of PMS and POSFluent in Spanish and English, additional languages are a plusDriving license BFlexibility to travelWhat do we offer?Competitive salaryPossibility of professional development and growth within an expanding companyDiscounts in our hotels and other benefitsNivel de antigüedadDirectorEMEA Benefits Director | Human Resources | Core Operations#J-18808-Ljbffr
