Quality Analyst Customer Service
hace 2 semanas
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an English speaking Quality Analyst Customer Service for their Valencia office.
Position: Quality Analyst Customer Service
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Conduct regular quality checks on Customer Support agents, vendors and products
- Accompany quality assessments with meaningful and constructive feedback, while helping agents, vendors and product to improve their quality performance
- Maintain comprehensive knowledge of Customer Support processes and procedures
- Follow and adhere internal and external SLAs and KPIs, individually and within the team level
- Help the team accomplish its objectives by bringing a systematic, disciplined approach to evaluation and improvements of Customer Support teams, vendors and product
- Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
- Report Customer Support team’s, Vendors’ and product performance to relevant stakeholders
- Contribute to the team culture in a positive manner
- Effectively working through Quality reporting tasks maintaining speed, quality and consistency of report management
- Act as an objective source of independent advice to ensure quality, legality and goal achievement in Customer Support processes, vendors and product.
**REQUIREMENTS**:
- Native/fluent in English, both oral and written. Fluency in Portuguese is an advantage
- Minimum of 1 - 2 years' experience in Support Quality (CS / quality / control)
- Experience working internationally, cross-team, and/or cross-geo
- Previous experience in a customer support or Quality Assurance background
- Previous BPO experience is a plus
- Impeccable English communication skills
- Analytical mind-set, comfortable working with data, noticing patterns, trends and things of note
- Problem-solving ability, making decisions and providing recommendations to your leads, colleagues and other stakeholders of your job through data analytics
- Punctual and well organized
- Reliable, adaptable and display commitment to the team’s goals
- Autonomous, able to work independently as well as part of a team
- Customer-focused. Our customers come first and we make no compromises on that, so you always have the customer’s best interest in mind.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Breakfast and lunch offered onsite
- Guidance and tools to reach your full potential.
-
Quality Analyst Customer Service
hace 3 semanas
Valencia, España KGR A tiempo completoWe are reruiting an English speaking Quality Analyst Customer Service for an international company in Valencia. **Role**: - Conduct quality review on Customer Support agents - Accompany quality assessments with meaningful and constructive feedback, while helping agentsto improve their quality performance - Maintain comprehensive knowledge of Customer...
-
Quality Analyst Customer Service
hace 4 semanas
Valencia, España KGR A tiempo completoWe are reruiting an English speaking Quality Analyst Customer Service for an international company in Valencia. **Role**: - Conduct quality review on Customer Support agents - Accompany quality assessments with meaningful and constructive feedback, while helping agentsto improve their quality performance - Maintain comprehensive knowledge of Customer...
-
Customer Service Support
hace 4 semanas
Valencia, España Hays A tiempo completoImportante grupo empresarial internacional especializado en la distribución de materias primas y productos químicos y plásticos para la industria, busca incorporar a su plantilla un/a Customer Service and Back Office Support para posición en el centro de Valencia. Como futuro Customer Service and Back Office Support tus principales funciones se...
-
European Customer Service Operations Manager
hace 4 semanas
Valencia, España MSX INTERNATIONAL A tiempo completoMSX IBERIA is growing! As a result, we are currently looking for a **European Customer Service Operations Manager** to join our great team in **Valencia or Budapest**. The main objective of the role is to oversee the operations of 3 Customer Service Hubs in Europe, which provide best in class services for customers of one of a major car manufacturer. The...
-
Customer Service Sales Representative
hace 6 días
Valencia, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Service Sales Representative for their office in Valencia. You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in...
-
Customer Service Coordinator- Emea
hace 7 días
Valencia, España Tomra A tiempo completoCompany Description About TOMRA Food: TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths...
-
Customer Service and Sales Representative
hace 4 semanas
Valencia, España City Job Offers A tiempo completoDo you speak German? Are you efficient and customer focus? Do you live in Valencia or you are planning to move there? We are hiring German Customer Service and Sales Representatives for a prime tech company! Your main responsibilities will be to provide high quality customer service while upselling and cross-selling the company’s products. ** Your...
-
German Customer Service and Sales Representative
hace 3 semanas
Valencia, España City Job Offers A tiempo completo**German Customer Service and Sales Representative in Valencia** We are looking for German Customer Service and Sales Representative for a leading company in new technologies based in Valencia **Your Responsibilities**: - Handle and close incoming calls - Maximize store revenue by upselling and cross-selling products - Online Store promotions and...
-
German-speaking Customer Service Sales Representative
hace 4 semanas
Valencia, España Multilingual Jobs Worldwide A tiempo completoDescription Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.As a Customer Service Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat,...
-
Customer Service Sales Representative
hace 3 días
Valencia, España Webhelp A tiempo completo**Location** - Valencia, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix** and work with energetic people who strive to enjoy every day. We are looking for a **German-speaking Customer Service Sales Representative (on-site)** to join one of our exciting...
-
Analyst, Operations Quality
hace 4 semanas
Valencia, España Celestica A tiempo completoReq ID: 120065 Remote Position: Hybrid Region: Europe Country: Spain State/Province: La Pobla De Vallbona City: Valencia **Long Description**: **Company: Celestica Valencia S.A.** Celestica is a Canadian company, world leader in the electronic manufacturing sector. The plant in Valencia focuses its activities in the Aerospace, Industrial and Healthcare...
-
German-speaking Customer Service Sales Representative
hace 2 semanas
Valencia, España Multilingual Jobs Worldwide A tiempo completoDescription: Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.As a Customer Service Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales...
-
Customer Service con Inglés
hace 4 semanas
Valencia, España Hays A tiempo completoMultinacional ubicada en Valencia (Alzira), necesita incorporar un/a Customer Service con inglés para su departamento de atención al cliente. **Las principales funciones de la persona seleccionada serán**: atención telefónica, gestión de los clientes, gestión de pedidos y grabación de datos, introducir los datos de los pedidos en el sistema,...
-
Customer Operations Manager
hace 4 semanas
Valencia, España Moonshot A tiempo completoOur partner is on an exciting mission to transform customer service with a unique blend of human talent and advanced technology. As they pivot towards becoming a leading player in the tech-driven customer service landscape, they're seeking an **ambitious and **tech-savvy Customer Operations Manager **to help spearhead this transformative journey. You'll...
-
German Customer Service and Sales Representative
hace 3 semanas
Valencia, España City Job Offers A tiempo completoWe are looking for German Customer Service and Sales Representative for a leading company in new technologies based in Valencia **Your Responsibilities**: - Handle and close incoming calls - Maximize store revenue by upselling and cross-selling products - Online Store promotions and campaigns to maximize revenues - Ensure that you maintain knowledge of the...
-
Engineer of Aftersales Service
hace 2 semanas
Valencia, Valencia, España Hisense Iberia A tiempo completoResponsibilities: 1. Technical support (phone calls, mails) to service providers/contact center agents when needed.2. Data analysis focused on Quality reports (failure rate), co-working with each product engineer, and Service KPIs (repair time, returns, parts usage, service cost,..). 3. Service provider network coordination: search of new service providers,...
-
Customer Service Agent With Dutch
hace 5 días
Valencia, España Adecco A tiempo completoDescription Hello! Do you speak bilingual Dutch or are you native? Do you want the opportunity to work in a German multinational? If you have communication skills and want to help Dutch clients, sign up for this offer! We are looking to incorporate agents into the international team of the customer service center located in the city of Valencia, with...
-
Customer Service
hace 7 días
Valencia, España BAXTER A tiempo completo**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Customer Service Agent with Dutch
hace 7 días
Valencia, España Adecco A tiempo completoDescription Hello! Do you speak bilingual Dutch or are you native? Do you want the opportunity to work in a German multinational? If you have communication skills and want to help Dutch clients, sign up for this offer! We are looking to incorporate agents into the international team of the customer service center located in the city of...
-
Customer Service
hace 4 semanas
Valencia, España Baxter A tiempo completoThis is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...