Manager, Customer Success Midmarket Portfolio, Emea

hace 5 meses

Barcelona, España Autodesk A tiempo completo

Job Requisition ID #
- 23WD71766

Position Overview

The People Manager, Customer Success Midmarket Portfolio is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions, with an heightened focus on our Premium customers. The team will engage directly with customers proactively through customer nurturing & planning interactions, building and delivering CSPs and QBRs to Premium customers, data-driven triggered actions and reacting to inbound customer-initiated triggers. The People Manager will manage the activities of the team including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment.

**Responsibilities**:

- Manage and develop team
- Responsible for hiring, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects
- Ensure proper performance management and rewards/recognition guidelines are followed within own team
- Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoption
- Regularly report on team and individual results
- Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in Onboarding and Use
- Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
- Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations

Minimum Qualifications
- Fluency in English
- 4+ years Customer Success/Account Management experience
- Change management experience in SaaS industry
- Coaching and listening skills
- Ability to prioritize, assign and delegate tasks
- Customer Empathy & Customer first mindset
- Collaboration and coordination across multiple stakeholders
- Demonstrated ability to lead, discover, and uncover the customer's business challenges

Preferred qualifications
- People Management Experience
- SDFC proficiency

LI-AS1

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk?

  • Manager, Customer Success Midmarket, Mfg Emea

    hace 2 meses

    Barcelona, España Autodesk, Inc. A tiempo completo

    Manager, Customer Success Midmarket, MFG EMEA Job Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with...

  • Manager, Customer Success Midmarket, Mfg Emea

    hace 1 mes

    Barcelona, España Autodesk, Inc. A tiempo completo

    Manager, Customer Success Midmarket, MFG EMEA Job Requisition ID # 24WD81755 Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions.The team will engage directly with...

  • Midmarket Customer Success Manager

    hace 1 mes

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    Job OverviewThe Midmarket Customer Success Manager is responsible for leading a team focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer nurturing & planning interactions, data-driven...

  • ? (Aplica Ya) Manager, Customer Success Midmarket, Mfg Emea

    hace 2 meses

    Barcelona, España Autodesk, Inc. A tiempo completo

    Manager, Customer Success Midmarket, MFG EMEAJob Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with...

  • Manager, Customer Success Midmarket, Mfg Emea

    hace 2 meses

    Barcelona, España Merantix A tiempo completo

    .Job Requisition ID # 24WD81755Position OverviewThe People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer...

  • Manager, Customer Success Midmarket, Mfg Emea

    hace 3 meses

    Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD81755 Position Overview The People Manager, Customer Success Midmarket is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions. The team will engage directly with customers proactively through customer...

  • Driving Customer Success in Midmarket EMEA

    hace 4 semanas

    Barcelona, Barcelona, España Autodesk, Inc. A tiempo completo

    At Autodesk, we're seeking a highly skilled People Manager to lead our Customer Success team in the Midmarket EMEA region. This role is responsible for driving success in the onboarding and adoption stages of our customers, ensuring they derive maximum value from our solutions.Job OverviewThe ideal candidate will have a proven track record in customer-facing...

  • Customer Success Advisor Midmarket, France

    hace 2 meses

    Barcelona, España Autodesk A tiempo completo

    .Job Requisition ID: 24WD82024Position OverviewAutodesk is looking for a passionate and business-driven Customer Success Advisor Midmarket, D&M, France to be a strategic partner to our biggest mid-market clients in the design & manufacturing industry in France. You'll work in a hybrid model, reporting to the Manager, Customer Success, Design & Manufacturing...

  • Customer Success Lead

    hace 4 semanas

    Barcelona, Barcelona, España Merantix A tiempo completo

    About the RoleThe Customer Success Lead is responsible for leading a team that drives success in the onboarding and adoption stages of our midmarket customers. This involves engaging directly with customers, managing team activities, and fostering a strong team culture.Key ResponsibilitiesManage and develop a team of customer success professionalsPartner...

  • Senior Manager Customer Success

    hace 6 meses

    Barcelona, España Preply A tiempo completo

    **At Preply, we are unlocking human potential through learning.**: We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global...

  • Customer Success Manager

    hace 2 meses

    Barcelona, España Automat-It A tiempo completo

    Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services.We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey.We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.Automat-it operates in more than...

  • Manager, Aec

    hace 6 meses

    Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD75967 Position overview You will be the manager of our EMEA AEC Customer Success Advisor Strategic Territory team. You will focus on managing a team responsible for the "Onboard" and "Use" lifecycle stages of our Strategic & Top Account customers as they deploy Autodesk solutions. Your team will engage directly with customers...

  • Customer Success Manager

    hace 4 semanas

    Barcelona, Barcelona, España Infraspeak A tiempo completo

    About the RoleAs a Customer Success Manager for the Spanish market, you will be responsible for managing a portfolio of customers to ensure they achieve the expected outcomes. You will work closely with customers to understand their strategic requirements and implement solutions to ensure maximum satisfaction and success.Key ResponsibilitiesManage customer...

  • Manager, D&m

    hace 6 meses

    Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD76088 Position overview You will be the manager of our EMEA D&M Customer Success Advisor Strategic Territory team. You will focus on managing a team responsible for the "Onboard" and "Use" lifecycle stages of our Strategic & Top Account customers as they deploy Autodesk solutions. Your team will engage directly with customers...

  • Customer Success Senior Manager Emea

    hace 6 meses

    Barcelona, España QAD, Inc. A tiempo completo

    **Company Description** QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. - We are a virtual first company and your primary work experience will be virtual / working from your home....

  • Customer Success Manager

    hace 4 meses

    Barcelona, España Veriff A tiempo completo

    At Veriff, our Go to Market Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo Customer Success Manager (Dutch speaking) Publicada: 14.11.2024. Actual hasta: 28.11.2024 Customer Success Manager (Dutch speaking), BarcelonaSalario: a convenirSummary informationPuesto: Customer Success Manager (Dutch speaking)Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: Dynatrace SAU, Lab...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo Customer Success Manager (Dutch speaking) Publicada: 14.11.2024. Actual hasta: 28.11.2024Customer Success Manager (Dutch speaking), Barcelona Salario: a convenirSummary informationPuesto: Customer Success Manager (Dutch speaking)Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indeferenteEmpresa: Dynatrace SAU, Lab...

  • Customer Success Manager

    hace 3 semanas

    Barcelona, España Cataloxy A tiempo completo

    Ofertas de empleo Customer Success Manager (Dutch speaking) Publicada: 14.11.2024. Actual hasta: 28.11.2024 Customer Success Manager (Dutch speaking), BarcelonaSalario: a convenirSummary information Puesto: Customer Success Manager (Dutch speaking) Área: Staffing/Agencias de Empleo Jornada laboral: completaSexo: indeferenteEmpresa: Dynatrace SAU, Lab...

  • Senior Customer Success Manager

    hace 6 meses

    Barcelona, España cloudpay A tiempo completo

    CloudPay is an organisation of over 1,100 people united by a single purpose - to modernise the pay experience for business and people, raising the importance of pay processes beyond an operational function to become a true business advantage. With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations,...