Manager, Customer Success Midmarket Portfolio, Emea

hace 4 meses

Barcelona, España Autodesk A tiempo completo

Job Requisition ID #
- 23WD71766

Position Overview

The People Manager, Customer Success Midmarket Portfolio is responsible for leading teams focused on driving success in the "Onboard" and "Use" lifecycle stages of our Midmarket indirect and direct customers as they deploy Autodesk solutions, with an heightened focus on our Premium customers. The team will engage directly with customers proactively through customer nurturing & planning interactions, building and delivering CSPs and QBRs to Premium customers, data-driven triggered actions and reacting to inbound customer-initiated triggers. The People Manager will manage the activities of the team including mentoring, coaching, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment.

**Responsibilities**:

- Manage and develop team
- Responsible for hiring, mentoring, coaching, performance management and assessment, and rewards and recognition. This includes team building with those from other units who participate on projects
- Ensure proper performance management and rewards/recognition guidelines are followed within own team
- Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and Autodesk methodologies are leveraged to process and track on-boarding and adoption
- Regularly report on team and individual results
- Partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in Onboarding and Use
- Set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
- Encourage innovation by exchanging new ideas to improve operation and efficiency within Customer Success and the supporting organizations

Minimum Qualifications
- Fluency in English
- 4+ years Customer Success/Account Management experience
- Change management experience in SaaS industry
- Coaching and listening skills
- Ability to prioritize, assign and delegate tasks
- Customer Empathy & Customer first mindset
- Collaboration and coordination across multiple stakeholders
- Demonstrated ability to lead, discover, and uncover the customer's business challenges

Preferred qualifications
- People Management Experience
- SDFC proficiency

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About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

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