Digital Experience Concierge

hace 2 semanas

Calvià Illes Balears provincia, España The Donna Portals S.L A tiempo completo

At The Donna Portals we are looking for Digital Experience Concierges for our recently renovated 5* boutique hotel located on the seafront in Portals Nous.

The mission of the position is to guarantee the customer the best digital experience during their stay at the hotel, exceeding their expectations and anticipating their needs. The requests and needs of our customers will be attended to in the most diligent and efficient way possible, following the quality standards set.

Main functions:

- Content management: create, edit and manage digital content in an efficient and professional manner, working closely with concierges.
- Coordinate special and luxury services for the client. Define with the Room Division Manager and the Head of Reception the strategy for the contracting of experiences for our clients.
- Personally deal with and provide personal attention to online express requests or customer complaints, quickly and efficiently.
- Work closely with the Reception, Housekeeping and Concierge departments to meet the needs of the moment.
- Be up to date and in the market to negotiate with different suppliers (networking).

**Requirements**:

- Fluent level of English and Spanish. Other languages will be an asset.
- Sales and customer service skills
- Highly communicative, patient and good mannered person.
- Ability to organise and prioritise effectively
- Customer oriented with ability to understand their needs
- Ability to adapt to a dynamic environment
- Good presence

Conditions:

- Full time.
- Work in an inspiring environment that is committed to people, values and job stability.
- You will be part of a young, dynamic, multicultural team with great professionals in the hotel sector.

Tipo de puesto: Jornada completa

Ubicación del trabajo: Empleo presencial

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