Executive Houskeeper

La Residencia, A Belmond Hotel, is recruiting an **Executive Houskeeper**to join the team in Deia, a small village in the UNESCO protected Serra de Tramuntana in the West of the island of Mallorca, Spain. Starting date will be **February 2025**.

Belmond joined LVMH Moët Hennessy Louis Vuitton in April 2019, reinforcing our place among the international leaders in luxury. For over 40 years we have followed our pioneering spirit and passion for authenticity to create and uncover some of the world’s greatest travel adventures. Today, our collection includes one-of-a-kind hotels, trains, river cruises and safari lodges in stunning destinations across the globe. Each has an incredible story to tell.

Are you someone that has a big sense of responsibility and who likes teamwork? Do you have a strong focus on excellence and guest satisfaction, are you emotionally intelligent and able to anticipate guest needs? Are you not thrown off by working in a remote yet beautiful location? Then you are the one we are looking for Join us and help us in working towards our ambition to become the best hotel in Spain..

**Main duties & responsibilities**:

- Organize the Housekeeping Department of the hotel in accordance with organization standard and procedures (70 keys and with 80 housekeeping staff members); It includes Houskeeping service, Public Area Service and Laundry Service (onsite).
- Achieve annual objectives regarding NPS, LQA, ReviewPro, and GRI.
- Regularly complete LQA audits and establish action plans.
- Handle the decoration of the hotel's housekeeping service.
- Manage the control of hotel uniforms.
- Assist in the recruitment, interview, training, and evaluation of new employees.
- Promote, comply with, and enforce service standards, training, company policies, hygiene standards, and operating systems.
- Identify customer needs or complaints and respond proactively.
- Communicate daily with Reception to respond to guest needs. Ensure requests are met effectively and, when possible, anticipate customer needs.
- Communicate at all times with the maintenance team to ensure rooms are in perfect condition.
- Handle orders for bed linen, towels, uniforms, and other necessary items for guests and employees, following company procedures.
- Manage the weekly order of amenities and cleaning products with the Warehouse.
- Meet the quality and financial objectives of the department.
- Manage lost and found items and coordinate their return with Concierge.

**Competencies required**:

- Communication skills: communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Share the information across the business in a timely manner to inform better decisions.
- Emotional intelligence: Uses emotional skills to identify problems and resolves them. Seeks feedback about own performance to enhance self-awareness.
- Collaboration: has a positive influence, provides assistance and shares information whilst showing respect. Is a role model for working collaboratively across the business.
- Drive results: Set clear goals and expectations and maximise resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations.
- Adaptability: Efficiently prioritise and handle multiple demands and tasks.
- Global perspective: Treats each other with respect and inclusiveness regardless of position, level or background.

**Requirements**:
**We require**:

- Minimum 5 year of experience in a similar position in 5* hotels (With LQA standards)
- Degree in hotel management or similar;
- Good knowledge of English and Spanish
- Good knowledge of Word, Excel, Outlook, Infor
- European citizenship (european passport necessary for legal work permit )

**Benefits**

**We offer**:

- A working week of 40h, depending on the operational needs with 2 days off per week
- Permanent contract
- A competitive salary along with excellent benefits
- 2 extra payments per year, prorated according to the duration of the contract
- 35 holidays and 14 public holidays, prorated according to the duration of the contract
- A monthly gasoline allowance
- Participation in the Belmond Discovery programme including complimentary and discounted experiences
- Loyalty and recognition rewards programs
- Medical and Life insurance

**Location**:

- Spain, Deià

Department:

- Housekeeping

Employment type:

- Full-time

Experience: