Technical Support Professional

hace 2 semanas

Barcelona, España Milestone Systems, Inc. A tiempo completo

Our Scandinavian culture is based on our dedication to put people first. It's how we grow our culture, our business, and our community. Investing in people is how we do it.

**You will be part of**

Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion - to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

**What you will do on a typical day at Milestone**

Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and must demonstrate an excellent customer-facing skillset.

You will support the EMEA Sales & Technical Operations team, by delivering reliable technical support and training services to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.

**_Customer - Partner Experience _**
- Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
- Resolve customer requests, questions, and complaints effectively, frequently requiring analysis of situations to determine the best use of online or technical support resources.
- Serve as liaison between the customer and the Technical Support team and if appropriate, escalate cases up the support chain in a timely and effective manner.
- Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system.
- Provide timely & accurate status updates to customers and relevant internal stakeholders.
- Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies.

**Professional Qualifications “Desirable”**
- Degree in Computer Science, Computer Engineering or strong technical background.
- At least 3 years of work experience providing technical support for external clients.
- Has good analytical problem-solving capabilities
- Can deal with conflicts in a constructive manner and can recover from dissatisfied customer situations.
- Ability to take on increasingly challenging assignments with a 'can do' attitude and expect a positive outcome.
- Excellent communication skills and fluency in English and both written and verbal, other European languages is a plus.

**Must have**:

- Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
- IP Network knowledge
- Storage technologies knowledge
- Remote troubleshooting skills
- SQL Express Management Studio knowledge is preferred but not essential

**Personal Skills**
- Ability to take on increasingly challenging assignments with a 'can do' attitude and expect a positive outcome.
- Is confident of own capabilities and believes that persistence and hard work yield results
- Has good analytical problem-solving capabilities
- Is open-minded & shares information with others
- Gives and receives constructive feedback to strive for continuous self-improvement
- Can constructively handle conflicts and can recover from dissatisfied customer situations
- Self-motivated to continue to progress to the next levels of technical support
- Ability to work in a team environment as well as individually
- Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly

**Milestone Supports Your Wellbeing and Growth**
- 23 days of paid vacation
- Flexible working hours
- Public transport voucher
- Bicing voucher
- Coffee, drinks, and fruits at the office.
- Gym voucher
- Food voucher
- Luxury health and dental package
- Learning and training plan

**Want to hear more?

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