Front Office Manager

hace 4 semanas

Madrid, España AccorHotel A tiempo completo

**Company Description** Join Our Team at the New Ibis Valdebebas Madrid Airport**

We are thrilled to announce the opening of the Ibis Valdebebas Madrid Airport in February 2024, and we are seeking a **dynamic and passionate Front Office Manager** to lead our Front Office Department and Guest service operations and create unforgettable experiences for our guests.

**About the Role**

As the Rooms Manager, you will oversee the day-to-day operations of key departments, including Front Office, Reservations, Concierge, Night Audit, and coordination with Housekeeping and F&B. You will ensure the seamless delivery of exceptional service, maximize profitability, and lead a team dedicated to exceeding guest expectations. Reporting directly to the Rooms Division Manager and General Manager, you will play a vital role in setting the tone for the guest journey.

**What We Offer**:

- ** Career Growth**: Opportunities within Accor’s global hospitality network.
- ** Training & Development**: Access to world-class training programs.
- ** Competitive Benefits**: Attractive salary, performance incentives, and travel perks.
- ** Work-Life Balance**: Flexible schedules to support your well-being.
- ** Dynamic Environment**: Be part of an exciting new hotel launch

**Who We’re Looking For**
- Proven experience in Front Office or Rooms Management within the hospitality industry.
- Exceptional leadership skills with a track record of building and inspiring teams.
- Strong financial acumen with the ability to manage budgets effectively.
- Excellent communication and interpersonal skills to connect with guests and colleagues alike.
- A passion for delivering exceptional guest service and upholding Accor’s brand values.

**Job Description** Key Responsibilities**

**Operational Excellence**:

- Manage and optimize Front Office operations for an outstanding guest experience.
- Supervise guest arrivals and departures, ensuring smooth check-ins and check-outs.
- Collaborate with Housekeeping to uphold room cleanliness and productivity goals.
- Ensure public areas maintain a high standard of cleanliness and presentation.

**Financial Oversight**:

- Achieve financial performance targets for revenue, expenditure, and market share.
- Ensure accurate billing, oversee cash handling procedures, and support the Finance Department.
- Develop and control department budgets, striving for cost efficiency without compromising quality.

**Team Leadership**:

- Recruit, train, and mentor staff, fostering a culture of collaboration and excellence.
- Conduct regular performance reviews, address performance issues, and celebrate achievements.
- Champion Accor training initiatives and support staff career development.

**Customer Focus**:

- Deliver efficient, friendly, and professional service to all guests.
- Lead by example in creating memorable customer interactions and resolving challenges.
- Implement Accor’s customer vision: “Offer the Best Service to Our Customers.”

**Health & Safety**:

- Ensure compliance with Workplace Health & Safety policies and procedures.
- Maintain high standards of hygiene and safety in line with legislative requirements.

**Additional Information** Be Part of Our Journey**

Ibis Valdebebas Madrid Airport is more than just a hotel - it’s a gateway to unforgettable moments. If you’re ready to make an impact, lead with passion, and grow with us, we’d love to hear from you

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