Customer Exerience Researcher

hace 1 mes

Barcelona, España Qlik A tiempo completo

**What makes us Qlik**?**

A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

**The** **Customer Experience Researcher** Role**

The Customer Experience Management team is a cornerstone to ensure our organization understands user needs and manages a set of different journeys and experiences that result in highly successful and loyal customers, while driving technology adoption and secure a successful renewal.

You will be responsible with planning, executing and following-up research around how our customers/users use and want to use our products, from a usability (ease-of-use) and experience point-of-view. We also expect you to have knowledge and ideas on how to best do the research in a way that scales and provides us with actionable feedback.

**What makes this role interesting?**
- Planning and implementing usability research activities, synthesizing qualitative/quantitative data, and helping to translate insights into actionable recommendations throughout various stages of the user journey design lifecycle.
- Designing our Voice of the Customer surveys and create a close cross collaboration with the product researchers to seek alignment.
- A hands-on role, and includes writing test plans, moderating sessions, writing reports, and delivering findings to not just the designers, as well other stakeholders, and C-Level within the company.

**Here’s how you’ll be making an impact**:

- Work closely with the Voice of the Customer team, Customer Success Journey Designers and Analysts to help them assess project needs and develop appropriate research/test plans to support their objectives.
- Plan, execute and follow-up usability studies, using both in-person and remote testing methods in close cooperation with Product Design, R&D and Product Management.
- Conduct usability testing with Qlik customers and partners.
- Share and present tangible findings and prioritized recommendations with other teams on a regular basis.
- Think strategically about incorporating user research best practices into future Qlik customer experience development.

**We’re looking for a teammate with**:

- 2-5 years’ experience in user research and usability analysis
- Bachelor’s or Master’s degree in human-Computer Interaction, Human Factors, User Research or related field
- Proven track record of executing usability studies to evaluate complex workflows across rich software interfaces on desktop, mobile, and the web.
- Excellent verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers, and executives.
- Proficiency in qualitative and quantitative research methods such as remote testing, metrics-based testing, survey evaluation, heuristic evaluation, semi-structured interviews and user-centered design principles.
- Self-motivated, detail-oriented and able to manage multiple projects simultaneously.
- Understanding of how to work with large data sets is a definite plus;
- Ability to effectively work and communicate with colleagues in remote locations, in a multi-national environment between different time zones; and
- Willingness to do some travel required.

**Th**e** **l**ocation** for this role is**:
Spain - Barcelona

**More about Qlik and who we are**:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

**_

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