Hub Executive

hace 2 semanas

Madrid, España British Airways A tiempo completo

**Spain Hub Executive**

**Role Purpo**s**e**
- Responsible for managing the interface between Cargo Revenue/Commercial teams and the Operational teams in London, Madrid & Worldwide, to ensure that Contribution is optimised whilst balancing operational requirements, and delivering robust flight plans to the Operation at Flight Handover
- Managing day to day tactical activity with Sales, Operations, Revenue Management & Network teams
- Managing the short-term capacity interface with the Passenger Directorates (Tactical and Operations Planning teams, Engineering teams)
- Act as the key interface with WNS teams to drive continuous improvement to offshore planning, scheduling and key Revenue Management processes
- Champion booking conformance across the IAGC network
- Shift work, providing 365 days a year support to the business (7am - 9pm)

**Scope**

**Job Grade**:CMT2

**Department and Location**:Revenue Management, IAG Cargo, Madrid

**Number of direct reports **:None

**Employment Status**:Temporary, Full Time (shift work 7am-9am 365 days per year)

**Budget **Responsibility**:None

**Reporting to **:Spain (MAD) Hub Optimisation Manager

**Key Accountabilities**
- Act as key revenue/commercial interface with London, Madrid and Worldwide Operations teams to balance selling activities with operational constraints
- Manage offshore Flight Preparation processes and ensure flights handed over to the Operation robustly and accurately
- Manage commercial and operational restrictions in the live booking window, balancing the need to optimise contribution and capacity utilisation with delivering revenue and customer experience targets
- Manage commercial tactical levers to balance Operational challenges whilst maximising revenue - loose to intact conversions, product matrices, Airside matrix, pallet breakers
- Manage selling systems capability (Optima) in line with agreed handled tonnages
- Highlight booking and freight acceptance non-conformances to the appropriate region and impose booking sanctions and/or restrictions
- Ensure that booking exceeds capacity offload trends are thoroughly investigated and appropriate actions taken to minimise
- Manage the daily interface with offshore team in India to ensure processes mapped effectively and continuous improvement approach applied
- Manage the short term interface with the Passenger Business (Tactical Planning, Ops Planning, CLC’s) to ensure that IAGC’s interests are considered in aircraft cancellations and allocation decisions and baggage processes

**Key Stakeholders**

**Internal**
- IAGC Network Optimisation - Network, Pricing, Inventory, Optima teams
- IAGC CLG/CMT but primarily Operations, Commercial (Sales) teams

**External**
- **I**B/BA/EI Passenger Business (Tactical & Operations, Commercial (sales) teams
- Offshore supplier (WNS)

**Key Capabilities & Skills**

**Skills - Essential**
- Strong communication skills, good level of written/spoken English
- Strong analytical skills: robust analysis is at the heart of all key decisions
- Able to find solutions to complex, cross-functional problems
- Organised and disciplined - able to manage delivery of multiple objectives
- Displays confidence and resilience, plus an energy to deliver results
- Able to think and work cross-functionally and across various countries/cultures
- Influencing: negotiating and managing stakeholders across the business to consider revenue and operational challenges in decision making and providing consultancy support across stakeholders

**Skills - Desirable**
- Target driven: incentivised by commercial targets and delivering to the IAG Cargo Financial Plan
- Creativity: ability to think ‘outside the box’ and deal with complexity and ambiguity, recovery solutions

**Qualifications**
- Educated to degree level with Cargo/Airline experience essential

**Experience**
- Able to lead and deliver significant change, adopting a continuous improvement approach
- Able to react to tactical challenges, engage with multiple stakeholders and deliver solutions quickly and robustly
- Understands the commercial dynamics of the airfreight industry
- Understands both cargo and passenger operations
- Track record of delivery in a fast-moving business environment

**IAG Cargo**

At IAG Cargo we are in the business of moving things. From antibiotics to lions, gold bullion to avocados and everything in between. Operating across 350 destinations and 15,000 flights per week, we are a top 10 cargo carrier and a trusted partner for more than 10,000 businesses including The British Museum, National Portrait Gallery and Boeing. Whatever people need, wherever they are - in an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new lo

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