Customer Support Engineer

hace 5 meses


Tres Cantos, España AI against Fraud & Financial Crime A tiempo completo

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

Lynx was born 20 years ago to lead the fight against fraud and financial crime through advanced AI technologies, continuous innovation, and deep industry expertise.

As pioneers in artificial intelligence (AI) for fraud and financial crime prevention, for us, AI isn´t just a trend our expertise honed over decades.

Lynx is building an integrated Fraud and AML platform for a 360-degree view of risk, using transactional fraud, AML, and cybersecurity data for extraordinary insights and real-time responses. We live by our Lynx brand with superior vision, agility, and speed, to deliver outstanding customer experience and build long-term trustworthy relationships.

Headquartered in Madrid with a presence in 10 countries, 5 sales offices and a team of +130 IA experts and developers worldwide, Lynx is dedicated to helping 300+ Million users protected, move from a reactive to a proactive response by harnessing the power of AI to illuminate risk and deliver actionable insights.

Lynx is differentiated by Focus on People: We connect exceptional talent, continuous innovation, outstanding customer experience, and operational performance to deliver the best value for our Clients.

Our team is the perfect balance between talent and excellence. We try to promote personal growth and continuous training, as well as work-life balance. Find your next challenge with us And be part of our great global team that works to help people and companies fight fraud and financial crime.

**WHAT YOU WILL BE DOING**

Our Technical Support team is critical to our success and mission. As part of this team, you will enable customer success by providing technical support ensuring the software is working as expected. We fix and identify technical problems focused on providing outstanding customer experience.

The following are some of the key responsibilities and requirements for this role:

- Provide 24x7 (on-call) Technical support to customers and partners for critical incidents.
- Provide configurations, troubleshooting, and best practices to customers.
- Manage support cases ensuring issues are recorded, tracked, and resolved, and follow-ups are done on time.
- Work with engineering if needed to provide fixes and other remediation to issues.
- Provide fault isolation and root cause analysis for technical issues.
- Publish technical solutions in the Knowledge Base.
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Being able to identify trends and a proactive mindset to avoid issues.

**EXPERIENCE**
- +5 years of experience in Technical Support Roles, Technical Consulting or Information Technology.

**EDUCATION**
- Bachelor's degree in computer science, Information Technology (IT) or similar STEM education.

**SKILLS & KNOWLEDGE**
- Excellent written and verbal communication skills.
- Fluent knowledge of English and Spanish. Portuguese will be highly valued.
- Ability to work independently, as well as contributing as a team player.
- Experience using/programming AWK/Bash Scripting
- Experience with Linux (user level)
- Experience with databases (SQL, Oracle). User level to query the database.
- Experience with Elastic Search/Kibana. Advanced user level required.
- Scripting and automation in Python will be considered an added value.



  • Tres Cantos, España Lynx A tiempo completo

    **WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** Lynx was born 20 years ago to lead the fight against fraud and financial crime through advanced AI technologies, continuous innovation, and deep industry expertise. As pioneers in artificial intelligence (AI) for fraud and financial crime prevention, for us, AI isn´t just a trend our expertise honed over...

  • Quality Engineer

    hace 2 meses


    Tres Cantos, España Knowledge Development for Plastic Optical Fiber A tiempo completo

    **Work Profile**: The Quality Engineer is responsible for leading and maintaining all required automotive industry quality compliance procedures. Additionally, the Quality Engineer acts as a liaison with suppliers and customers relating to quality requests and testing processes. **Responsibilities of the Quality Engineer include**: - Assist quality manager...

  • Quality Engineer

    hace 6 meses


    Tres Cantos, España Knowledge Development for Plastic Optical Fiber A tiempo completo

    **Work Profile**: The Quality Engineer is responsible for leading and maintaining all required automotive industry quality compliance procedures. Additionally, the Quality Engineer acts as a liaison with suppliers and customers relating to quality requests and testing processes. **Responsibilities of the Quality Engineer include**: - Assist quality manager...

  • Graduate Test Engineer

    hace 2 meses


    Tres Cantos, España Knowledge Development for Plastic Optical Fiber A tiempo completo

    **Work Profile**: At KD, company dedicated to the R&D and commercialization of high-speed optical communications chips, we are looking for a **Graduate Test Engineer**. We welcome a self-driven, and motivated Graduate Engineer to join our group to help the team test and develop the next generation of transceivers for optical communications in the automotive...


  • Tres Cantos, España Siemens S.A. A tiempo completo

    We are seeking a highlymotivated and skilled Technical Support Engineer to join our Cloud ProtectionCybersecurity team. The successful candidate will be responsible for providingfirst-level support for one of our cloud protection cybersecurity global services.The ideal candidate must possess excellent verbal and written communicationskills in English and...

  • Quality Engineer

    hace 3 semanas


    Tres Cantos, España Knowledge Development for Plastic Optical Fiber A tiempo completo

    Work ProfileThe Quality Engineer is responsible for leading and maintaining all required automotive industry quality compliance procedures. Additionally, the Quality Engineer acts as a liaison with suppliers and customers relating to quality requests and testing processes.Responsibilities of the Quality Engineer include- Assist quality manager to develop,...


  • Tres Cantos, España Siemens A tiempo completo

    Siemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...

  • Customer Experience Lead

    hace 1 semana


    Tres Cantos, Madrid, España Nutreco A tiempo completo

    Job Title:Customer Experience LeadAbout the Role:We are seeking a highly skilled Customer Experience Lead to join our team at Nutreco. As a key member of our sales and customer support department, you will be responsible for managing customer relationships, resolving issues, and providing exceptional service.Key Responsibilities:Manage customer interactions,...


  • Tres Cantos, España Knowledge Development for Plastic Optical Fiber A tiempo completo

    **Minimum Experience**: - Solid knowledge of Linux: Linux system administration and configuration. Kernel structure. - Embedded software design experience. - Proficiency in Low Level Programming Languages such as C and Rust. Understanding of data structures and algorithms. - Experience in firmware design, development and debugging. Knowledge of...


  • Tres Cantos, Madrid, España Siemens S.A. A tiempo completo

    We are seeking a highly motivated and skilled Technical Support Engineer to join our Cloud Protection Cybersecurity team. The successful candidate will be responsible for providing first-level technical support for one of our cloud protection cybersecurity global services.Key Responsibilities:Provide timely and effective solutions to meet customer needsWork...

  • Hardware Engineer

    hace 1 mes


    Tres Cantos, Madrid, España GMV A tiempo completo

    Job Title: Hardware/Network EngineerGMV is seeking a skilled Hardware/Network Engineer to join our dynamic team responsible for the hardware and network infrastructure of ground segments for space missions.Main Responsibilities:Support in the procurement of hardware/softwareDesign of IT infrastructure for control centersInstallation and configuration of IT...

  • Senior RF Engineer

    hace 4 semanas


    Tres Cantos, Madrid, España Thales A tiempo completo

    At Thales Alenia Space, we are seeking a highly skilled Engineer to join our team in Madrid, Spain. As a Senior RF Engineer, you will be responsible for the design and development of RF circuits from DC to Ka Band, including amplifiers, oscillators, modulators, and filters.Design and development of RF circuits, including amplifiers, oscillators, modulators,...

  • Rams Engineer

    hace 4 semanas


    Tres Cantos, Madrid, España Thales A tiempo completo

    Job Title: Rams Engineer at Thales Alenia SpaceJob Summary:We are seeking a highly skilled Rams Engineer to join our team at Thales Alenia Space. As a Rams Engineer, you will be responsible for providing Reliability, Availability, Maintainability, and Safety (RAMS) engineering expertise and analysis in the development and implementation of Space...


  • Tres Cantos, España GMV A tiempo completo

    We lead missions to outer planets, observe the Earth from space, bring technology to Mars, integrate aerospace technology into people's daily lives... We dreamed about touching the stars, and we did it! If you don't know us yet, we are an engineering and technological innovation company working on several areas, including the space sector, where we lead...

  • Mission Segment Engineer

    hace 1 semana


    Tres Cantos, Madrid, España GMV A tiempo completo

    At GMV, we are seeking a highly skilled Mission Segment Engineer to support our Galileo Mission Segment Maintenance (GMS) team.The ideal candidate will provide remote support from our offices in Tres Cantos to the teams in Italy, Germany, and France, with occasional trips to these sites. The engineer will be responsible for managing and resolving anomalies,...


  • Tres Cantos, España Trouw Nutrition A tiempo completo

    Sales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and...

  • Devops Engineer

    hace 4 meses


    Tres Cantos, España Siemens A tiempo completo

    Siemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...

  • DevOps Engineer

    hace 1 mes


    Tres Cantos, España Siemens A tiempo completo

    Siemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...


  • Tres Cantos, Madrid, España GMV A tiempo completo

    GVM is a leading company in the field of software development, and we are currently seeking a highly skilled Senior C++ Software Engineer to join our team.About the RoleWe are looking for an experienced engineer to design and develop simulators for the space domain. As a Senior C++ Software Engineer, you will be responsible for:Designing and implementing...


  • Tres Cantos, España Trouw nutrition A tiempo completo

    · Sales and Sales Support o Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. o Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery...