Customer Support Engineer
hace 7 meses
**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**
Lynx was born 20 years ago to lead the fight against fraud and financial crime through advanced AI technologies, continuous innovation, and deep industry expertise.
As pioneers in artificial intelligence (AI) for fraud and financial crime prevention, for us, AI isn´t just a trend our expertise honed over decades.
Lynx is building an integrated Fraud and AML platform for a 360-degree view of risk, using transactional fraud, AML, and cybersecurity data for extraordinary insights and real-time responses. We live by our Lynx brand with superior vision, agility, and speed, to deliver outstanding customer experience and build long-term trustworthy relationships.
Headquartered in Madrid with a presence in 10 countries, 5 sales offices and a team of +130 IA experts and developers worldwide, Lynx is dedicated to helping 300+ Million users protected, move from a reactive to a proactive response by harnessing the power of AI to illuminate risk and deliver actionable insights.
Lynx is differentiated by Focus on People: We connect exceptional talent, continuous innovation, outstanding customer experience, and operational performance to deliver the best value for our Clients.
Our team is the perfect balance between talent and excellence. We try to promote personal growth and continuous training, as well as work-life balance. Find your next challenge with us And be part of our great global team that works to help people and companies fight fraud and financial crime.
**WHAT YOU WILL BE DOING**
Our Technical Support team is critical to our success and mission. As part of this team, you will enable customer success by providing technical support ensuring the software is working as expected. We fix and identify technical problems focused on providing outstanding customer experience.
The following are some of the key responsibilities and requirements for this role:
- Provide 24x7 (on-call) Technical support to customers and partners for critical incidents.
- Provide configurations, troubleshooting, and best practices to customers.
- Manage support cases ensuring issues are recorded, tracked, and resolved, and follow-ups are done on time.
- Work with engineering if needed to provide fixes and other remediation to issues.
- Provide fault isolation and root cause analysis for technical issues.
- Publish technical solutions in the Knowledge Base.
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Being able to identify trends and a proactive mindset to avoid issues.
**EXPERIENCE**
- +5 years of experience in Technical Support Roles, Technical Consulting or Information Technology.
**EDUCATION**
- Bachelor's degree in computer science, Information Technology (IT) or similar STEM education.
**SKILLS & KNOWLEDGE**
- Excellent written and verbal communication skills.
- Fluent knowledge of English and Spanish. Portuguese will be highly valued.
- Ability to work independently, as well as contributing as a team player.
- Experience using/programming AWK/Bash Scripting
- Experience with Linux (user level)
- Experience with databases (SQL, Oracle). User level to query the database.
- Experience with Elastic Search/Kibana. Advanced user level required.
- Scripting and automation in Python will be considered an added value.
**Note**: this opportunity is Hybrid in Madrid.
-
Customer Support Engineer
hace 7 meses
Tres Cantos, España AI against Fraud & Financial Crime A tiempo completo**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY** Lynx was born 20 years ago to lead the fight against fraud and financial crime through advanced AI technologies, continuous innovation, and deep industry expertise. As pioneers in artificial intelligence (AI) for fraud and financial crime prevention, for us, AI isn´t just a trend our expertise honed over...
-
Systems Engineer
hace 4 semanas
Tres Cantos, España Siemens Mobility A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
-
Systems Engineer
hace 4 semanas
Tres Cantos, España Siemens Mobility A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
-
Systems Engineer
hace 4 semanas
Tres Cantos, España Siemens A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
-
Systems Engineer
hace 4 semanas
Tres Cantos, España Siemens A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
-
Systems Engineer
hace 4 semanas
Tres Cantos, España Siemens A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
-
Systems Engineer
hace 4 semanas
Tres Cantos, España Siemens Mobility A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
-
Quality Engineer
hace 3 meses
Tres Cantos, España Knowledge Development for Plastic Optical Fiber A tiempo completo**Work Profile**: The Quality Engineer is responsible for leading and maintaining all required automotive industry quality compliance procedures. Additionally, the Quality Engineer acts as a liaison with suppliers and customers relating to quality requests and testing processes. **Responsibilities of the Quality Engineer include**: - Assist quality manager...
-
Graduate Test Engineer
hace 3 meses
Tres Cantos, España Knowledge Development for Plastic Optical Fiber A tiempo completo**Work Profile**: At KD, company dedicated to the R&D and commercialization of high-speed optical communications chips, we are looking for a **Graduate Test Engineer**. We welcome a self-driven, and motivated Graduate Engineer to join our group to help the team test and develop the next generation of transceivers for optical communications in the automotive...
-
Tres Cantos, Madrid, España Nutreco A tiempo completoCompany OverviewTrouw Nutrition, a global leader in animal nutrition, is dedicated to providing innovative solutions for the feed industry. Our mission, Feeding the Future, reflects our commitment to meeting the world's growing demand for food while ensuring responsible choices for people and the planet.About UsNutreco, our parent company, has a rich history...
-
Customer Support
hace 22 horas
Tres Cantos, Madrid provincia, España Merck KGaA Darmstadt Germany A tiempo completoA career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of...
-
Junior Engineer for Railway Signaling and
hace 7 meses
Tres Cantos, España Siemens A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
-
Customer Service Ambassador
hace 3 semanas
Tres Cantos, Madrid, España Nutreco A tiempo completoAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Nutreco. As a key member of our Customer Service department, you will play a vital role in providing exceptional customer service and support to our clients.
-
Fw/sw Customer Support and Fae
hace 3 meses
Tres Cantos, España Knowledge Development for Plastic Optical Fiber A tiempo completo**Minimum Experience**: - Solid knowledge of Linux: Linux system administration and configuration. Kernel structure. - Embedded software design experience. - Proficiency in Low Level Programming Languages such as C and Rust. Understanding of data structures and algorithms. - Experience in firmware design, development and debugging. Knowledge of...
-
Sales Engineer for Customer Service
hace 6 días
Tres Cantos, Madrid provincia, España Siemens A tiempo completoSiemens Smart Infrastructure Electrification Automation Customer Service (SI EA CS) Spain is a growing department that provides to its customers enduring service partnerships for Medium and Low Voltage Equipment (M.V. and L.V. Switchgears, M.V. Circuit Breakers), inverters, control and protection systems and e-chargers that encompass Preventive Inspections,...
-
Gnss Engineer for Southpan Project
hace 7 meses
Tres Cantos, España GMV A tiempo completoWe lead missions to outer planets, observe the Earth from space, bring technology to Mars, integrate aerospace technology into people's daily lives... We dreamed about touching the stars, and we did it! If you don't know us yet, we are an engineering and technological innovation company working on several areas, including the space sector, where we lead...
-
Sr Mgr, Technical Support Mgmt
hace 22 horas
Tres Cantos, España ServiceNow A tiempo completo**Company Description** ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and...
-
Customer Service Representative
hace 8 meses
Tres Cantos, España Trouw Nutrition A tiempo completoSales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and...
-
DevOps Engineer
hace 3 meses
Tres Cantos, España Siemens A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...
-
Devops Engineer
hace 5 meses
Tres Cantos, España Siemens A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transport solutions for more than 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems as well as related services. With digitalization, Siemens...