German Speaking Customer Service Representative

hace 6 meses

Malaga, España Decoded HR A tiempo completo

**About Us**:
Decoded HR is a Human Resources consulting firm dedicated to partnering with companies that prioritise HR within their organisation and require a trusted outsourcing business partner to manage their In-House-Like People Departments. We specialise in offering strategic guidance and impactful HR solutions, leveraging technology to enhance human capital.

**Our Client**:
Our multiple iGaming operator clients are at the forefront of innovation in the online gaming industry, constantly pushing boundaries and setting new standards of excellence in support services. They are deeply passionate about innovation and are committed to providing top-tier entertainment experiences. With a diverse array of gaming options available to players worldwide, they also prioritise responsible gaming practices to ensure a safe and enjoyable experience for all.

**Position Overview**:
Reporting directly to the Team Leader, this position is ideal for those embarking on a career in customer support and aiming to enter the dynamic iGaming industry. As a German speaking 1st Line Customer Support Representative, you'll play a pivotal role in ensuring a responsive and efficient support system within our team, delivering first-level support with an emphasis on high-quality service. Working closely with your team leader, you'll address concerns related to online gaming, gambling, finance, technology, and other relevant issues within the customer support department.

**Responsibilities**:

- Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services.
- Guide customers through the site and/or mobile phone assisting them in using the various services and products offered.
- Work collaboratively with other team members, contribute to our high performance & quality work culture, and good working atmosphere.
- Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases.
- Deliver service with excellent written communication skills.
- Perform as a team player and work with autonomy and good initiative
- Keep up with new updates and information in a fast-paced industry.
- Work collaboratively on shifts and with flexibility with the rest of the team.

**Requirements**:

- A 2-year degree in a relevant professional field such as social work, psychology, business, online customer service, or client services is a plus.
- Excellent spoken and written skills in both** German and English**.
- Previous experience in the Customer Support industry is an advantage.
- Strong team player with the ability to work autonomously and take initiative.
- Capable of working effectively under pressure and navigating multiple online platforms.
- Eager to learn and stay updated in a fast-paced industry.
- Willingness and adaptability to work shifts and some weekends on a rotational basis with the rest of the team.

**What we offer**:

- Comprehensive 3-week onboarding training in iGaming.
- Certification in Responsible Gaming.
- Continuous development in customer service excellence skills.
- An stimulating work environment.
- Competitive fixed salary with bonuses.
- Member of a dynamic and dedicated team.
- Collaboration with talented professionals and industry experts.
- Wellness benefits.
- Fully remote work from anywhere in Europe.

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