German Speaking Customer Service Representative

hace 7 meses

Malaga, España Decoded HR A tiempo completo

**About Us**:
Decoded HR is a Human Resources consulting firm dedicated to partnering with companies that prioritise HR within their organisation and require a trusted outsourcing business partner to manage their In-House-Like People Departments. We specialise in offering strategic guidance and impactful HR solutions, leveraging technology to enhance human capital.

**Our Client**:
Our multiple iGaming operator clients are at the forefront of innovation in the online gaming industry, constantly pushing boundaries and setting new standards of excellence in support services. They are deeply passionate about innovation and are committed to providing top-tier entertainment experiences. With a diverse array of gaming options available to players worldwide, they also prioritise responsible gaming practices to ensure a safe and enjoyable experience for all.

**Position Overview**:
Reporting directly to the Team Leader, this position is ideal for those embarking on a career in customer support and aiming to enter the dynamic iGaming industry. As a German speaking 1st Line Customer Support Representative, you'll play a pivotal role in ensuring a responsive and efficient support system within our team, delivering first-level support with an emphasis on high-quality service. Working closely with your team leader, you'll address concerns related to online gaming, gambling, finance, technology, and other relevant issues within the customer support department.

**Responsibilities**:

- Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services.
- Guide customers through the site and/or mobile phone assisting them in using the various services and products offered.
- Work collaboratively with other team members, contribute to our high performance & quality work culture, and good working atmosphere.
- Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases.
- Deliver service with excellent written communication skills.
- Perform as a team player and work with autonomy and good initiative
- Keep up with new updates and information in a fast-paced industry.
- Work collaboratively on shifts and with flexibility with the rest of the team.

**Requirements**:

- A 2-year degree in a relevant professional field such as social work, psychology, business, online customer service, or client services is a plus.
- Excellent spoken and written skills in both** German and English**.
- Previous experience in the Customer Support industry is an advantage.
- Strong team player with the ability to work autonomously and take initiative.
- Capable of working effectively under pressure and navigating multiple online platforms.
- Eager to learn and stay updated in a fast-paced industry.
- Willingness and adaptability to work shifts and some weekends on a rotational basis with the rest of the team.

**What we offer**:

- Comprehensive 3-week onboarding training in iGaming.
- Certification in Responsible Gaming.
- Continuous development in customer service excellence skills.
- An stimulating work environment.
- Competitive fixed salary with bonuses.
- Member of a dynamic and dedicated team.
- Collaboration with talented professionals and industry experts.
- Wellness benefits.
- Fully remote work from anywhere in Europe.

  • German Speaking Customer Support Representative

    hace 6 meses

    Malaga, España Careerxtra A tiempo completo

    We are working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Support Representative for their Málaga office. Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: - Handle incoming contact from customers via phone and mail - Assist customers and deal...

  • German Speaking Customer Service Agent to Malaga

    hace 7 meses

    Malaga, España Global Career A tiempo completo

    Are you fluent in German (C1/C2 level) and proficient in English (B2 level)? Do you have a passion for providing outstanding customer service? Join our team in beautiful Malaga, Spain, as a German-speaking customer Service Agent! **Responsibilities**: - Resolve customer inquiries, issues, and concerns promptly and accurately. - Provide personalized...

  • Customer Sales Representative German Market

    hace 7 meses

    Malaga, España KGR A tiempo completo

    We are recruiting for an international company a Customer Service Sales Representative for the **German **market **Missions**: - Manage inbound calls and ensure quarterly quota is reached - Place outbound calls when required - Quote creation and follow up - Use upselling/cross-selling technics to maximise revenue - Stay up to date with active promotions...

  • Norwegian Speaking Customer Support Representative

    hace 6 meses

    Malaga, España Careerxtra A tiempo completo

    We are working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Support Representative for their Málaga office. Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: - Handle incoming contact from customers via phone and mail - Assist customers and deal...

  • Customer Service Representative

    hace 6 meses

    Malaga, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Málaga, Spain**Language** - Swedish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding...

  • Customer Service Representative

    hace 6 meses

    Malaga, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Málaga, Spain**Language** - Swedish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding...

  • Customer Service Representative

    hace 7 meses

    Malaga, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Málaga, Spain**Language** - Swedish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding...

  • Sales Representative

    hace 7 meses

    Malaga, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Sales Representative for their office in Malaga. Position: Sales Representative Location: Benalmádena, Spain Employment type: Full-time Remuneration: Base salary + bonuses. **DUTIES AND RESPONSIBILITIES**: - Validate eligibility of...

  • French Speaking Customer Representative

    hace 6 meses

    Malaga, España Webhelp A tiempo completo

    **Advisor** **Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for** French Speaking Customer Representative **to join our exciting projects, with leading...

  • Customer Service Representative

    hace 6 meses

    Malaga, España Webhelp A tiempo completo

    **Advisor** **Location** - Málaga, Spain**Language** - Swedish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products...

  • Customer Service Representative

    hace 7 meses

    Malaga, España Webhelp A tiempo completo

    **Advisor** **Location** - Málaga, Spain**Language** - Norwegian*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products...

  • Customer Service Representative

    hace 7 meses

    Malaga, España Webhelp A tiempo completo

    **Advisor** **Location** - Málaga, Spain**Language** - Dutch*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in **Malaga** and provides service support and resolution of routine problems regarding client's products...

  • German Speaking Inside Sales Representative

    hace 6 meses

    Malaga, España Webhelp A tiempo completo

    **Sales** **Location** - Málaga, Spain**Language** - German*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for** German Speaking Inside Sales Representative **to join our exciting projects, with...

  • Norwegian Customer Support Representative

    hace 6 meses

    Malaga, España Patrique Mercier Recruitment A tiempo completo

    Hey there! Are you fluent in Norwegian and passionate about providing top-notch customer service? If 'yes', we've got an amazing opportunity for you! We're on the hunt for a Norwegian Customer Support Representative to join our team in sunny Benalmádena!**Role Description**:As our Norwegian Customer Support Representative, you'll be the first point of...

  • Dutch-speaking - Customer Representative

    hace 6 meses

    Malaga, España Webhelp A tiempo completo

    **Advisor** **Location** - Málaga, Spain**Language** - Dutch*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a Dutch-speaking - Customer Representative to join our exciting projects, with leading brands...

  • Customer Support Representative

    hace 6 meses

    Malaga, España HireOn Ltd A tiempo completo

    HireOn Ltd Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Customer Support Representative for their Benalmadena office. Position: Customer Support Representative Location: Benalmadena, Spain Employment type: Full-time **Salary**: 1700 euro gross/month **DUTIES AND RESPONSIBILITIES**: -...

  • French Speaking Customer Representative for Travel

    hace 6 meses

    Malaga, España Webhelp A tiempo completo

    **Advisor** **Location** - Málaga, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for** French Speaking Customer Representative for Travel Industry **to join one of our...

  • Customer Service Representative

    hace 6 meses

    Malaga, España JUJUR A tiempo completo

    Position: Portuguese + Swedish Customer Service Representative Location: Málaga, Spain Employment type: Full-time Remuneration: Base salary + bonus **DUTIES AND RESPONSIBILITIES**: - Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits - Use cheat sheets, guides and...

  • Customer Representative

    hace 6 meses

    Malaga, España Webhelp A tiempo completo

    **Location** - Málaga, Spain*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is on-site in our facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you looking...

  • French Speaking Customer Service Agent to Malaga

    hace 7 meses

    Malaga, España Global Career A tiempo completo

    Are you a master of language, fluent in French at the accomplished C1/C2 level, and proficient in English at the B2 tier? Does your passion for exceptional customer service burn bright? Consider joining our esteemed team in the enchanting locale of Malaga, Spain, as a French-speaking Customer Service Agent. **Responsibilities**: - Resolve customer...