Customer Representative
hace 6 meses
**Location**
- Málaga, Spain***
**Description**:
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is on-site in our facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for Flemish-speaking Customer Representatives (Hybrid) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative on our team, you will:
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems
- Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered
- Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position
Concentrix + Webhelp is a great match if you:
- Are proficient or bilingual in Flemish and French with advanced English
- Have interest in the healthcare industry
- Have a good understanding of the MS Office environment is essential
It will be a plus if you have:
- A strong technical affinity, experience in technical field
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B)
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: 4 days 09:00 to 18:00 and 1 day 9:00 to 17:00
- Salary 24 100 euros gross/year + up to 3000 euros gross/year in bonus
- Central location in Malaga, opportunity to work from home some days
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Reimagine the best version of you
Concentrix + Webhelp is an equal opportunity employer
RRQ24-000705-1-BELGIUM
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