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Customer Service Representative
hace 3 días
Position: Norwegian Customer Service Representative
Location: Benalmadena (Málaga), Spain or remote (work from home)
Employment type: Full-time
Remuneration: Base salary + bonuses.
**DUTIES AND RESPONSIBILITIES:
- Be the first point of contact, update contact information, collect invoice, pre-onboarding, booking information and related requests
- Responsible for handling all support before, during and after travel related questions for Business customers
- Check rules and regulations for tickets regarding cancellation/change etc.
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations
- Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Accurately logging all interactions via Contact Management System
- Achieve call center metrics as defined by the Supplier
- Communicate positively with team members, customers, and other partners
- Escalate issues to the appropriate department according to procedures
- Ensure clients receive the highest level of service at any moment given.
**REQUIREMENTS**:
- Native/fluent in Norwegian, both oral and written. Fluent in English (at least B2 level)
- High school diploma or equivalent
- Travel business experience
- Global Distribution System (GDS) certification is a great advantage and will be rewarded with higher renumeration but is not a must
- eting skills / IATA is nice to have
- Preferably previous experience in a customer service role within Travel Industry
- Comfortable working in a call center environment
- Excellent communication skills
- Strong written, verbal and organizational skills
- User-level knowledge of computer technology, personal computer or other devices such as tablets, smartphones etc.
- Exquisite customer care, courteous attitude
- Positive and motivated mind-set
- Able to work independently, while being a team player at the same time.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Private medical insurance
- Relocation support
- Guidance and tools to reach your full potential.
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