Remote Support Engineer

hace 2 semanas

Barcelona, España Agilent Technologies Inc. A tiempo completo

This is an exciting opportunity for you to join a successful team of multi-national, multi-lingual, technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs - see all of the real stories here.

**About the job**:
Primarily, you will be providing technical support to our external customers, utilizing your remote diagnostic capabilities. Focusing Chromatography products, your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field.

**As a Remote Support Engineer, you will be**:

- Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent's product portfolio
- Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations
- Remote trouble shooting on hardware and software
- Providing problem resolution to optimize the efficiency and uptime availability of customer systems

**Qualifications**:
We are looking for motivated individuals with the following background:

- **University Degree** in **Chemistry **or **Life Sciences** based discipline
- At **least a first experience** (internship, apprenticeship, university projects ) in **chromatography analytical techniques** (especially Liquid and Gas Chromatography)
- Full proficiency in **English **and **German**

**Apart from these more technical skills, you should also have**:

- Excellent communication (and with it, potential customer service) skills,
- A logical approach to problem-solving,
- The ability to organize and prioritize your workload effectively,
- A strong valuation of processes and the ability to follow them accordingly with strong attention to detail, with the final aim to ensure compliance with Agilent’s Quality standards,
- The ability to set customer expectations and balance customer requirements with Agilent's business needs,
- The ability to both work independent as well as within teams.

Agilent offers a competitive compensation and benefits package but also core global benefits to all staff. In addition to these, the Spanish business offers:

- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance
- A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
- Lunch vouchers
- 24 days of vacation plus bank holidays
- Gym Funding

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: Occasional

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: No End Date

**Job Function**: Services & Support

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