German Speaking

hace 3 semanas

Barcelona, España Webhelp A tiempo completo

**Location**
- Barcelona, Spain**Language**
- German***

**Description**:
**Why join us?**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a **German **speaking - Remote Support Engineer** to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

The team of Remote Support Engineers are part of the 3D Solution Services Team within the Global Aftermarket 3D Organization and.

Our Remote Support Engineers are responsible for remotely resolving the technical issues of customers, identifying the parts required and the convenience of sending a Field Services Engineer to repair the product onsite.

**What we offer you**

You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

**Your benefits at Webhelp**:

- Full-time contract: 39 hours/week.
- Monday - Friday from 09:00 to 18:00.
- Competitive salary and performance bonus: on-target earnings between 24,000 - 27,000 euros gross/year, depending on the seniority level.
- Great office location in Barcelona.
- Friends hunting (referral) bonus.
- Full paid training about the company and the project you will be working on.
- Career development program and specialized courses.
- Opportunities for a career abroad through the Webhelp International Mobility Program.

**What you’ll experience at Webhelp**

As a **Remote Support Engineer **in our team, you will:

- Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely.
- Keep customers informed of the status of their case, elevating issues as needed within the Support Organization and ensuring that Service Level Agreements are met.
- Document case history and interactions with customer to ensure proper handover to field, product/case history tracking and reporting. (Issue, Customer Inputs, Data Gathered, Troubleshooting performed, etc.).
- Contribute to maintain the Knowledge Mgmt. System, sharing the knowledge with the rest of the organization.
- Assist Field Service Engineers during onsite troubleshooting.
- Build a professional relationship with the primary accounts assigned though specific customer needs understanding and installed base knowledge that generates mutual trust and enhances customer experience.
- Master Technical knowledge on Meltio 3D printing products and technologies and transmit this knowledge to customers and peers.

**We’ll be a great match if you**:

- Have a native level of German language and advanced English.
- Possess strong technical background with BA in Science/Engineering (Mechanical, Industrial, Electrical, or equivalent).
- Technicians with a strong background in technical troubleshooting without an engineering degree are welcome to apply.
- Ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.
- Share our values of commitment, unity, integrity, recognition, and WOW.

**We´ll value if you**:

- Can follow and read electrical/electronic diagrams.
- Have experience in a customer facing role.
- Possess experience in Additive Manufacturing technology, 3D Modeling Software, CAM software - and/or 3D printing workflows will be valued.
- Come with experience in Robotics or Computer Numerical Control for machining will be valued.

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer

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