Account Executive
hace 5 meses
**Role Description**
The Account Executive manages a portfolio of partners, providing them with the commercial advice to increase their performance growth and business success.
- The main objective of the Account Executive is to drive basic commercial advice to partners in their portfolio while also evaluating the performance characteristics of a partner, and prioritizes and manages the performance of a portfolio of accounts to an expected business value.
- Proactively contacts partners, providing them with analysis, growth opportunities, feedback and informing and advising them about new products and services.
**Key Job Responsibilities and Duties**
- Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
- Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
- Identify new potential partner leads and pass these leads on for further follow up.
- Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
- Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.
**Role Qualifications and Requirements**:
- Solution oriented and results driven
- Strong work ethic; self-directed and resourceful
- Proactive, flexible and capable of working independently as well as working in a team
- Ability to prioritize own workload and efficiently manage their time
- Strong and engaging communication skills
- Ability to influence partners over the phone to implement suggestions
- Eye for accuracy and ability to be analytical
- Language: English and Spanish written and verbal
**Benefits & Perks**: Global Impact, Personal Relevance**
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
- _Please note that while our philosophy is the same in every location, benefits may differ by office/country._
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.
**Career Development Opportunities**
- Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities
- Unlimited access to online learning platforms (such as Udemy, Coursera, LinkedIn learning, O'reilly)
**Application Process**
- The recruitment process will entail: a phone discussion with the recruiter, a competency business interview and a Business Case interview (3 stages)
**Pre-**Employment** **Screening**:
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