Customer Growth Representative

hace 6 meses

Barcelona, España EQS Group AG A tiempo completo

**JOIN OUR TEAM**:
**Are you passionate about driving business expansion and revenue growth for our company in the Spanish and Italian market?**

**EQS Group **is a leading international cloud software provider in the fields of
**corporate compliance**,
** investor relations **and
** ESG**. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders.
As you might have already guessed from all this
**trust & compliance **talk,
**transparency** is very important to us. That's why we communicate all our commitments to
**sustainability, diversity, equality** and
**well-being** on our homepage and our social media platforms. We do this for you, for us, for everyone - fairly and publicly.
The key to our success is hiring talented people who bring passion to the table every day, take responsibility and support each other in the best possible way to create a trustworthy environment.

**Help us revolutionize together**

**OUR CULTURE DRIVES OUR BENEFITS**:

- **You're important** A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success.
- ** Living our values** Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us
- ** Great atmosphere** Regular team events, BarCamps, a talented international team and a common goal that unites us all. Take a look for yourself at #EQSlife on Instagram
- ** Be part of an exciting journey** Contribute to our success story of becoming the leading European cloud provider for corporate compliance, investor relations solutions and sustainability reporting (ESG Tech).
- ** Work-life balance is a must** You will work from an office in Barcelona city center with also the opportunity to work remotely, even from other European countries, and to flexibly arrange your working hours.
- ** Health is a priority** In addition to meal vouchers for your healthy breaks you can benefit also from our corporate mental health counseling

**YOUR IMPACT**:
As a Customer Growth Representative (M/F/d) you are the direct companion of our existing customers in their customer journey. You will help them to take their compliance management to the next level with complementary software products from the EQS portfolio.
Your tasks are:

- You are responsible for your customer portfolio and have the goal of increasing the net revenue retention of your customers through up
- and cross-selling as well as a positive expansion experience
- You keep track of all data about your customers and analyse the product usage, contract data and customer pulse
- You develop and maintain a deep understanding of your customers and their needs
- You qualify your customer base for growth potential and increase annual recurring revenue
- Your focus is on automation and scalability, which you achieve using targeted marketing campaigns, trials, in-app offers and direct sales
- You will work closely with the service and implementation teams as well as marketing, sales and product development
- The basis for your success is a high level of customer loyalty and customer satisfaction, which you achieve as a trusted advisor
- You prepare offers, negotiate prices and price increases and conclude contracts and contract renewals with your customers
- You remain flexible to develop yourself further and take on other tasks

**THIS IS YOU**:

- Experience in a role with strong customer contact in SaaS/B2B: Sales, Account Management, Relationship/Service Management or Customer Success
- Experience in marketing, sales automation and/or data-driven sales processes
- Required Education: Bachelor's degree or equivalent educational background
- Excellent communication and interpersonal skills and a strong interest in proactively implementing new ideas and processes
- Very good English, Spanish and Italian are a must for this role.
- Sales and negotiation skills and fun in dealing with customers
- Desire to work in a dynamic, international and innovative environment, develop yourself and to exchange ideas in teams

**About us**:
Thousands of companies across the world use EQS Group’s products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks and transparently reporting on business performance and its impact on society and the environment.
EQS Group’s products are bundled in the
**cloud-based** software
**EQS COCKPIT**. This allows compliance processes in the areas of whistleblower protection and case handling, policy management and approval processes to be managed just as professionally as business partners, insider lists and reporting obligations.
Listed companies also benefit from a global newswire, investor targeting and c

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