Customer Representative
hace 6 meses
**Customer Service/Support**
**Location**
- Barcelona, Spain**Language**
- Danish***
**Description**:
In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.
We’re on the lookout for a **Danish-speaking Customer Representative (On-site)** to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
**What you will do in this role**
As a **Customer Representative** on our team, you will:
- Provide with accurate information to our customer
- Logging and follow up of correct and Valid Orders or requests
- Ensuring the highest level of Customer Satisfaction Surveys Scores
- Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds )
- Capturing of all required data elements in CRM as required by client’s training, policies and procedures.
**Concentrix + Webhelp is a great match if you**:
- Have a proficient or bilingual level of Danish and advanced level of English, Swedish/Norwegian is a plus.
- Have excellent communication skills in a variety of customer facing situations
- Are a good team player with drive for success.
It will be a plus if you have:
- Previous experience in similar position
**What’s in it for you**
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week temporary contract: Monday to Friday 09:00 to 18:00, one day 09:00 to 17:00 or 10:00 to 18:00 depending on rotations
- Salary 18 400 euros gross/year + up to 1500 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Reimagine the best version of you
- Concentrix + Webhelp is an equal opportunity employer
**RRQ24-002356-1-DENMARK
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