Sales Engineer, Madrid
hace 6 meses
Sales Engineer, Madrid
Our sales teams don’t take no for an answer.
Want to turn your passion for cybersecurity into products that stop embarrassing data hacks? Then join us in this very exciting new role as Sales Engineer and own the technology relationship for accounts, based in Madrid. This is a fantastic opportunity to join a business with an ambitious vision and mission and investing in people, tech and products.
The primary responsibilities are to provide pre-sales technical support to Mimecast sales staff, reseller partners and customers. Other responsibilities are to include some involvement in key customer engagements and training of our sales teams. A large majority of the activity will be focused on pre-sales activity. As Mimecast is a rapidly growing and evolving company the role is very flexible and will involve many different and changing aspects, for example: interfacing with product management, participating in marketing events and training sales reps on the product.
What You’ll Be Doing:
- Delivering technical product presentations & demonstrations.
- Supporting the sales teams in identifying account expansion opportunities.
- Assisting in identifying renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Assisting with customer success through proactive periodic health checks, product training, and developing and sharing best practices.
- Configuring product installations and customizations for Trials and Proof of Concepts.
- Serving as customer advocate with internal Mimecast stakeholders to ensure needed customer feedback is adequately documented and reviewed by internal parties.
- Researching customers’ technical issues in a timely manner and follow up with recommendations and action plans.
- Maintaining control of the overall resolution for any escalated case, leading cross-functional groups as needed, and escalate to management when appropriate.
- Leveraging internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
What You’ll Bring:
- Demonstrable experience working with medium to large organizations.
- Experience selling large scale security SaaS and cloud platforms and solutions.
- Comfortable working in a fast-paced environment on multiple engagements.
- Self-motivated and excellent organizational and prioritization skills.
- Strong communication (written and verbal) and presentation skills, both internally and externally.
- Strong problem-solving skills, ability to analyze complex scenarios and use a systematic approach to gain quick resolution.
- Strong interpersonal and relationship building skills.
- A curious nature with a desire to learn and a competitive spirit.
- Experience working with Threat Intelligence solutions, such as LogRhythm, Splunk, Rapid7, Microsoft Azure Sentinel.
- The ability to fully understand complex architectures and quickly identify possible gaps or opportunities for bypassing traditional security technologies.
- Business Fluent in English and Spanish
- Ideally based in the Greater Madrid Metropolitan Area
- Technical certification (Security+, Networking+, or similar) is a plus.
What We Bring:
We are Mimecasters. And we are alive with purpose.
Your personal and professional growth matter to us. At Mimecast, we provide the tools, training, and mentorship necessary to elevate your skills and expertise continually. As you thrive, so does the organization, creating a symbiotic relationship that fuels our collective success. In return, we promise you first-class development, hybrid working, ample rewards, and a company culture you’ll find it difficult not to fall in love with.
In addition to applying, sign up for our Talent Community and stay connected through our career blog, company updates and events which may be of interest. More importantly.... be visible to our Global Talent Acquisition Team and be the first to receive new opportunities which may align with your skills and career aspirations.
Talent Community
LI-HO1
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
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