Support Technician Marketplace

hace 6 meses

Barcelona, España Veepee A tiempo completo

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history.

With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.

**\uD83D\uDCC4 JOB DESCRIPTION**:

- The Veepee Group operates, additionally to its historical flash sales activity, a marketplace channel open to brands and retailers willing to list and sell their products on the Veepee Group websites.
- In order to help our websites scale to their full potential by centralizing and managing daily technical support, we are looking for a Central Support agent for our European activity.

**\uD83C\uDFAF TASKS**:

- Provide fast and useful support to the marketplace teams and to the connected sellers on a daily basis by managing, categorizing and finding solutions to the tickets via the internal tool (FreshDesk), while closely following up the answer lead time.
- Communicate issues and bugs to the different marketplace teams.
- Liaise on a regular basis with the proper product owner / product team / external partner to escalate risks, issues and challenges, in order to assist them in the improvement of the tools when possible.
- Create and manage reports and analysis.

**\uD83D\uDC49 MUST HAVE skills**:

- You have 2+ year experience as technical support level.
- You know Marketplace/API specific tools, MS office (+excel/Openoffice sheets mastering) and webtools.
- You have database comprehension and IT capacities
- You have detailed knowledge of marketplace flows.
- Good level of English and French is mandatory, Italian and/or Spanish are a plus.
- You have very good communication, organizational and problem-solving skills and a capacity to evolve in a complex and moving environment.

** BENEFITS**:

- \uD83D\uDC49 Variable bonus
- \uD83D\uDC49Teleworking possible up to 2 days/week & flex office
- \uD83D\uDC49Online training learning platform
- \uD83D\uDC49Health insurance available from the 3rd month of employement.
- \uD83D\uDC49Connected fridges and inter-company dining
- **️RECRUITMENT PROCESS**
- 1️⃣ First telephone interview with a recruiter to discuss your understanding of the position, your experience, your personal and professional motivations as well as your values.
- 2️⃣ Second interview with the direct manager as well as the recruiter in order to exchange and explain the position.

All our positions are open to people with health conditions or impairments.

\uD83D\uDD17COMPANY

Our 6000 employees have chosen a job at Veepee to spice up their daily lives Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.

**Are you eager to learn? **Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.

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