Customer Success

hace 6 meses

Barcelona, España Lengow A tiempo completo

**Lengow, an intelligent and automated e-commerce platform**:
Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.

This internship is based in **Barcelona.**

The Customer Success Team is made up of around 17 people of different nationalities. The team’s main goal is providing outstanding, personalized assistance to each client to create long-lasting, sustainable relationships during the client’s lifecycle. Our goal is to ensure a seamless and satisfying customer experience while maintaining a high level of user satisfaction and loyalty.

In this context, we are looking to welcome an enthusiastic, dynamic** Customer Success Manager intern **to the **Small and Medium Business (SMB) team**
- **️ Your main tasks include but are not limited to**:

- Answer in a timely manner to all clients’ requests.
- Regularly hold meetings online with clients.
- Anticipate renewals and prepare contracts proposals with Team Lead.
- Communicate new features to clients.
- Keep up with client satisfaction and take actions to increase retention.
- Effectively communicating with the Support Team to ensure technical issues are taken care of.

**Requirements**:
**We are looking for someone with the following experience and skills**:

- You are fluent in English and (Spanish or French) (Other languages are a plus).
- You feel comfortable talking to clients, you are a good communicator and have empathy.
- You are a problem-solver and you are not afraid of diving into analysis.
- You have good interpersonal skills, you know how to deal with all types of people and you like to work in a team.
- You are autonomous, proactive and resourceful.

Hiring Process:

- Manager interview with Mathieu (Head of CSM) and Kat (Lead CSM)
- Business case with Emanuella (CSM) & Kat (Lead CSM)

**Benefits**
- Working schedule: Monday to Thursday from 9 am to 6 pm and Fridays from 9 to 3 pm.
- Some flexibility in hours is provided.
- Fridays homeworking.
- Great learning opportunity in a fast-growing technological based company.
- International, young and dynamic work environment.
- Gym membership discounts.
- Private medical insurance discounts.
- Free ecological fruit and coffee
- Location: Barcelona, 360º views of the city in a great office

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